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Unable to access apps on Ipad "This account does not have access to a sync storage location."

Community Beginner ,
Nov 17, 2022 Nov 17, 2022

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Hello,

I have an Adobe ID for Business account which allows me to access all applications on my laptop without any problem.
I would like to draw on my iPad (with the "mobile" apps), but when I connect to the apps (Fresco or illustrator or photoshop)  with my Adobe ID, I get the following error message: "Access required - This account does not have access to a sync storage location. Use another account."

Do you know if it's normal not to be able to access apps without storage space?

 

Thank you in advance for your help !

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Sync and storage

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correct answers 3 Correct answers

New Here , Jan 04, 2023 Jan 04, 2023

It's a personal subscription with the 100GB plan and 40ish GBs of free space. All other apps have no issues. I ended up deleting the app and reinstalling it on my ipad. It works now.

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Adobe Employee , Jan 05, 2023 Jan 05, 2023

Hi @Aliette baba,

 

Thanks for your patience. I checked with the Enterprise team, and they confirmed that in order to run mobile apps, creative cloud storage is required. Under your current entitlement, there is no Creative Cloud storage.

Your organization has purchased a custom plan with zero creative cloud storage. Only the IT admin or whomever in your organization has purchased the plan will need to contact our Enterprise support (https://helpx.adobe.com/enterprise/using/support-for-enterprise.html

...

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New Here , Jun 04, 2023 Jun 04, 2023

Hi there, I was experiencing the same issue.

I got the message to disappear and was able to brows my cloud files by goring to my iPad's Settings -> tapping on my Apple ID -> iCloud ... and turning off "Private Relay" 

branjo_0-1685895648397.png

I hope that helps someone!

I'm on an iPad trying to access my Creative Cloud files through illustrator. My first desperate search on this forum mentioned accounts in china, which got me thinking of IP addresses. I knew I had private relay on. I quit illustrator, turned off private rel

...

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Community Expert ,
Dec 24, 2022 Dec 24, 2022

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Community Beginner ,
Dec 31, 2022 Dec 31, 2022

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I'm in South Africa. I have an Adobe Illustrator subscription which includes the Adobe Illustrator for iPad access. I am not able to login to Adobe Illustrator for iPad. I get a message saying "This account does not have access to a sync storage location. Please use a different login." If I create a new login, I am prompted to subscribe for a further $10USD a month. I can't really afford to pay for another subscription. 

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Community Beginner ,
Dec 31, 2022 Dec 31, 2022

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Hello,

I have now managed to gain access.

1. I made sure I had CC downloaded and logged into my account on my desktop.

2. I removed Ai for iPad from my iPad

3. Sent a link from CC to my email

4. Logged into CC on iPad using email link

 

Hope this helps someone. 

 

Thanks

 

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Community Beginner ,
Jan 02, 2023 Jan 02, 2023

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Thank you for your answer. I tried it but it didn't work sadly .. I have the same error message.
I don't know what else I can try to make it hapen ..
If someone has another advice don't hesitate to tell me !

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New Here ,
Jan 10, 2023 Jan 10, 2023

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Hi Melissa!

 

By removing, you mean uninstall the Ai from my iPad? Do I need to re-install the App?

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Adobe Employee ,
Jan 13, 2023 Jan 13, 2023

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Hi @BOAhan,

 

Thanks for reaching out. This issue has been resolved for users by updating iPad OS to the latest v16.2, reinstalling the app from the App Store, and logging through the correct option such as "Login to get started: Continue with Adobe ID/ Apple/ Google/ Facebook."

 

First, try using a different method; in your case, it can be "Continue with Adobe ID or Apple."

If this doesn't work, try updating the iPad to the latest version of iPadOS.

If this doesn't work either, login to the assets website and check all your files are there, as reinstalling the app from App Store can lead to data loss.

 

I hope this helps!

 

Thanks,

Anshul Saini

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Community Beginner ,
Jan 02, 2023 Jan 02, 2023

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Hello Monika,
Thanks for your answer.
This statement : "* The login is associated with an enterprise account that does not use Creative Cloud for its storage." can reflect the problem I'm facing.
I contacted my company's IT admin, and they're working on it but for the moment they don't have any clear explanation.
If you have other explanation or advice I'll be glad to hear them so that we can move forward.
Thanks in advance.

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Community Expert ,
Jan 03, 2023 Jan 03, 2023

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I'm sorry, I don't have any other explanation for this.

 

Maybe @Anshul_Saini can help? Thank you!

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Adobe Employee ,
Jan 05, 2023 Jan 05, 2023

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Hi @Aliette baba,

 

Thanks for your patience. I checked with the Enterprise team, and they confirmed that in order to run mobile apps, creative cloud storage is required. Under your current entitlement, there is no Creative Cloud storage.

Your organization has purchased a custom plan with zero creative cloud storage. Only the IT admin or whomever in your organization has purchased the plan will need to contact our Enterprise support (https://helpx.adobe.com/enterprise/using/support-for-enterprise.html) through the admin console to check what the options are to purchase creative cloud storage.

 

I hope this clarifies.

 

Thanks,

Anshul

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Community Beginner ,
Jan 06, 2023 Jan 06, 2023

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Hi Anshul, thanks for your answer.
It indeed clarifies the situation even if it doesn't solve it for now aha. I'll go back to the IT admin then, hoping they can easily purchase creative cloud storage ..
Thanks again!

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New Here ,
Jan 04, 2023 Jan 04, 2023

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I have this exact same issue and it's only with Illustrator on the iPad. PS, LR work just fine under the same account. I have an Adobe CC subscription so app store isn't a culprit here.

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Community Expert ,
Jan 04, 2023 Jan 04, 2023

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How is the file storage in your account set up?

The error says that there is no storage associated with it. This might happen when it's a company account and IT has set the storage to not be Creative Cloud.

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New Here ,
Jan 04, 2023 Jan 04, 2023

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It's a personal subscription with the 100GB plan and 40ish GBs of free space. All other apps have no issues. I ended up deleting the app and reinstalling it on my ipad. It works now.

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Community Expert ,
Jan 04, 2023 Jan 04, 2023

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Sometimes that's the only thing that helps. Glad you could solve it.

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New Here ,
May 25, 2023 May 25, 2023

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same here. reinstall worked 👍🏼

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New Here ,
Jun 04, 2023 Jun 04, 2023

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Hi there, I was experiencing the same issue.

I got the message to disappear and was able to brows my cloud files by goring to my iPad's Settings -> tapping on my Apple ID -> iCloud ... and turning off "Private Relay" 

branjo_0-1685895648397.png

I hope that helps someone!

I'm on an iPad trying to access my Creative Cloud files through illustrator. My first desperate search on this forum mentioned accounts in china, which got me thinking of IP addresses. I knew I had private relay on. I quit illustrator, turned off private relay, and relaunched illustrator. Login was a success!

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Community Beginner ,
Jun 10, 2023 Jun 10, 2023

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LATEST

I tested this, and it worked for me!

 

However, afterwards I deleted the app, turned Private Relay back on, reinstalled the app, and tried again, and it worked, so while this solution works, I recommend the delete and reinstall solution provided by @Nicoya24 above as a better long-term solution. 🙂

 

tl;dr: Delete and reinstall.

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