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Unable to move files between folders after updating to Illustrator on the iPad to v2.x.x

New Here ,
Nov 18, 2021 Nov 18, 2021

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I an unable to move files out of a folder and into another one.

 

I can select and drag a file INTO a folder, but once it's in a folder, selecting and dragging it to try to move it OUT of the folder/into a different folder doesn't work (it highlights and moves around, but doesn't interact with the file tree).

 

There is also no option to move a file in any of the three-dot menus associated with a file.

 

Again, this is new since the most recent update, and it's INCREDIBLY frustrating.

 

Help?

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correct answers 1 Correct answer

Adobe Employee , Nov 26, 2021 Nov 26, 2021

Hi @Tala Davis & @Michael J. Hoffman,

 

Thanks for reaching out. I checked with the product team. They tried the workflow you have mentioned in v2.0.1 and were able to move files in and out of folders. The actions have changed as there's no dropdown to show the file tree anymore, but the movement is still possible by pressing the back button.

Please check out the attached video and let me know if it works for you.

 

I'll be looking forward to your responses.

 

Regards,

Anshul Saini

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Community Expert ,
Nov 18, 2021 Nov 18, 2021

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Tala, You are right - in the latest update, "Your work" is replaced with "Your files," and dragging *into* folders works fine, but dragging up to parent folders does not.

 

@Anshul_Saini , can you take another look at this and see if a bug should be reported?

 

 

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Adobe Employee ,
Nov 26, 2021 Nov 26, 2021

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Hi @Tala Davis & @Michael J. Hoffman,

 

Thanks for reaching out. I checked with the product team. They tried the workflow you have mentioned in v2.0.1 and were able to move files in and out of folders. The actions have changed as there's no dropdown to show the file tree anymore, but the movement is still possible by pressing the back button.

Please check out the attached video and let me know if it works for you.

 

I'll be looking forward to your responses.

 

Regards,

Anshul Saini

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Community Expert ,
Nov 26, 2021 Nov 26, 2021

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Hi @Anshul_Saini ,

 

After watching the video, I can confirm this works for me. The secret is to use two fingers, one to hold the file and a second finger to tap the navigation controls. Once I saw that in the video, it was easy to make it work with multi-touch.

 

Thanks!

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Community Expert ,
Nov 29, 2021 Nov 29, 2021

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Thank you for pointing that out Michael! I couldn't make it work, until you explained about needing to touch the folder with a finger as you are moving the document.

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