All menus snapping shut immediately after being selected

New Here ,
Oct 20, 2020 Oct 20, 2020

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When menu buttons are pressed they immediately close making the app completely unusable. 

 

288BC023-07F4-4241-BCFC-64CE4B9D64E5.gif

it happens with other menus like colors too. 

94B33485-91F4-4EF0-8748-DE3827DD3367.gif

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Oct 21, 2020 Oct 21, 2020

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Hi Jacob,

 

Sorry to hear about this and thanks for reporting this. Let me flag it to the team. I'll keep you posted.

 

Thanks,

Om

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Oct 21, 2020 Oct 21, 2020

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Hi Jacob,

 

Are you using an Apple pencil or fingers?

 

-Om

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New Here ,
Oct 21, 2020 Oct 21, 2020

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Both. I have tried it both ways with the same results. 

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Oct 21, 2020 Oct 21, 2020

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Thanks for the additional detail. We're looking into it and I'll keep you posted. 

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Explorer ,
Oct 21, 2020 Oct 21, 2020

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Hey Jacob, I just wanted to see if you had the chance to delete and reinstall the app? You may want to see if "palm rejection" is turned on, you may also want to disconnect and reconnect your Apple Pencil.

A1076724-8528-4AA1-A4E9-2723DCF11055.jpeg

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New Here ,
Oct 21, 2020 Oct 21, 2020

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I just reinstalled the app with the same problem occurring. I also unpaired and repaired the Apple Pencil and turned the palm rejection on (it was off to begin with). This is happening with all menus. Even just getting into settings to adjust the palm rejection was difficult.

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New Here ,
Oct 21, 2020 Oct 21, 2020

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This is still happening on all menus even after the steps suggested above. 

 

A50AFADB-0185-49A5-977A-03CA1B952839.gif

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Oct 22, 2020 Oct 22, 2020

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This is really unusual. What's the iPad's model? 

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New Here ,
Oct 22, 2020 Oct 22, 2020

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iPad Pro 11 inch (2nd Generation) running iPad OS 14.1

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Oct 27, 2020 Oct 27, 2020

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Hi,

 

Would you mind checking if you get a similar behaviour on other Adobe apps like Fresco or Photoshop on the iPad?

 

Thanks,

Om

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New Here ,
Oct 27, 2020 Oct 27, 2020

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I have been using the photoshop app all week without issue. 

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Oct 28, 2020 Oct 28, 2020

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Thanks for confirming that. We're investigating this further and I'll keep you posted as soon as I have any update.

 

-Om

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New Here ,
Nov 02, 2020 Nov 02, 2020

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Hello i am experiencing the same exact thing.. I am using an IPad Air 3rd gen 2019.. PLEASE HELP !,!

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Nov 02, 2020 Nov 02, 2020

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Hi there,

 

As we're still investigating this issue, would you mind sharing if you are using Trackpad along with the iPad? 

 

Thanks,

Om

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New Here ,
Nov 02, 2020 Nov 02, 2020

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Hello, 

I'm new to the IPad so I don't think so I really don't know what trackpad is.

 

Thanks

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New Here ,
Nov 10, 2020 Nov 10, 2020

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LATEST

Any news ???

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