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AI BETA CRASHING

New Here ,
Jan 31, 2025 Jan 31, 2025

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I just bought a surface pro with the snapdragon, i guess its an ARM system, is there any other option for downloading Illustrator besides this AI Beta!? the Beta AI Version keeps Crashing constantly and i get this message below! Please Help!

 

 

Screenshot 2025-01-31 141704.png

Bug Unresolved

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2 Comments
Adobe Employee ,
Feb 04, 2025 Feb 04, 2025

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Hello @brandon30027918o0sv,

Would you mind sharing more details, like the exact version of the OS/Illustrator, system report (https://adobe.ly/40Cat9e), and whether you get this error message when working on a particular workflow or on launch?

Looking forward to hearing from you.

 

Anubhav

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New Here ,
Feb 05, 2025 Feb 05, 2025

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Attached is my operating system information and msinfo report. i was not
able to re-download illustrator onto this computer because it said i had an
ARM system..... so currently im using the online version Adobe Illustrator
Beta, and it keeps crashing while im in the middle of my projects, and
sometimes during the launch

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