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When only in one tab, it won't let me access.

New Here ,
Jan 22, 2025 Jan 22, 2025

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When in the application, it won't let me access my download stating that "someone else is viewing the document" which isn't the case. I only have one tab open with illustrator so I don't know how to fix this. I have tried going out and back in multiple times over the course of multiple hours. 

Bug Unresolved

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1 Comment
Adobe Employee ,
Jan 24, 2025 Jan 24, 2025

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Hello @Exquisite_worldview2292,

Are you still having this problem when using Illustrator on the Web? If yes, try moving the file to a different folder and then adding them to Illustrator to see if it helps. Also try using a different web browser and share your observations.

Looking forward to hearing from you.

 

Anubhav

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