頁面文字皆為問號圖示

[淳茹0D45]

打改AI後所有的欄位都是問號框框

無法使用

該如何解決？

[怡蒨5ED0]

您好！我也有這樣子的狀況，請問後來有找到解決的方式嗎？

[Anshul_Saini]

Hi there,

Sorry about the trouble you are facing. Could you please share a few more details like:

• OS and version of Illustrator
• Does resetting Illustrator Preferences (https://helpx.adobe.com/illustrator/using/setting-preferences.html) help to resolve the issue?
  Disclaimer: Please note that resetting preferences will remove all the custom settings, and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.

We are here to help. Just need more information.

Thanks & Regards,

Anshul Saini

[怡蒨5ED0]

Hi,

I already resetting Illustrator Preferences. But it is still fail.

OS is Big Sur 11.5.2 and version of Illustrator is the new one (2021)

[Anshul_Saini]

Thank you for sharing the details. I would suggest you try the following steps and let us know how it goes:

• Rename the CEP folder to CEP.old from the following location:
  

  /Library/Application Support/Adobe

• If that doesn't help, rename the extensions folder to extensions.old in the following location:
  /Library/Application Support/Adobe/UXP
• If that doesn't help either, uninstall the application using the CC Cleaner tool and reinstall from the Creative Cloud Desktop app.

Regards,

Anshul Saini