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16gb RAM laptop Illustrator constantly crashing

New Here ,
May 21, 2020

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Illustrator constantly crashing.

hi im all new to this, i invested in 16gb laptop ram and illustrator is constantly crashing. have contacted adobe chat online and it wasnt very helpful even though they tried stuff and went through it but they wanted to do remote access which i wasnt happy about for safety reasons.

 

amd ryzen 7

16gb ram

windows 10

64 bit operating system

please send any help my way as i only can see if it doesnt resolve then ill have to get refund on laptop and adobe creative cloud package i paid for. thanks!!

TOPICS
Activation billing and install, Bug, Draw and design, Feature request, How to, Import and export, Performance, Print and publish, Scripting, SDK, Sync and storage, Third party plugins, Tools, Type

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16gb RAM laptop Illustrator constantly crashing

New Here ,
May 21, 2020

Copy link to clipboard

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Illustrator constantly crashing.

hi im all new to this, i invested in 16gb laptop ram and illustrator is constantly crashing. have contacted adobe chat online and it wasnt very helpful even though they tried stuff and went through it but they wanted to do remote access which i wasnt happy about for safety reasons.

 

amd ryzen 7

16gb ram

windows 10

64 bit operating system

please send any help my way as i only can see if it doesnt resolve then ill have to get refund on laptop and adobe creative cloud package i paid for. thanks!!

TOPICS
Activation billing and install, Bug, Draw and design, Feature request, How to, Import and export, Performance, Print and publish, Scripting, SDK, Sync and storage, Third party plugins, Tools, Type

Views

411

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May 21, 2020 0
Adobe Employee ,
May 21, 2020

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Hi there,

 

Sorry to hear about your experience. We'll be happy to help.

Please make sure you have OS and GPU driver updated to the latest version.

Also, let us know:

1. If it is crashing on a specific file or action?

2. Do you work on files saved on network?

 

I'd suggest creating a new user account on the machine(https://support.microsoft.com/en-in/help/4026923/windows-10-create-a-local-user-or-administrator-acc...) and see how Illustrator works in the new account. Let us know how it goes. Looking forward to your response.

 

Regards,

Ashutosh

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May 21, 2020 0
Adobe Employee ,
Sep 07, 2020

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Hi there,

 

Sorry about this trouble. I am hopeful that the issue was fixed. If not, we have recently released an update for Illustrator 2020 (v 24.3) which contains some stability fixes. If you are not already on v24.3, then we recommend you to update to latest version.

 

If that doesn't help, try steps shared in this help article and share your observations with us.

 

Regards,

Srishti

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Sep 07, 2020 0