24.2.1 Freezes on startup

[Jlevineah]

Just updated to 24.2.1 today and I can't start illustrator without it freezing and not responding. I am running Windows 10 and it freezes when I get to the "What's new" popup. Please advise!

Fails to respond at this screen

[Eugenio.NYC]

Hi, did you reset the Illustrator preferences?

(Using shortcut keys Press and hold Alt+Control+Shift as you start Illustrator Cmdn+Option+Control+Shift on Mac)

[Jlevineah]

I reset prefrences and re-installed, no luck still freezing at startup. 

[Eugenio.NYC]

Another option to test. If you go to the Creative Cloud app and Install an older version of Illustrator and then try if you can open that one

Regards

[Jlevineah]

Rolled back to 24.2 had the same issue. Rolled back to 24.1 and it starts up without freezing however, when I open or start a new document illustrator freezes. 

I have not had these issues until I updated till 24.2.1 

System specs

Microsoft Windows 10 Home
OS Version: 10.0.18363 N/A Build 18363

i7-5930K CPU

64GB Ram

RTX 2080 Ti (Studio driver 451.77)

[Eugenio.NYC]

Sorry about that, maybe Adobe support can help you or any PC geek here

[Monika Gause · Accepted solution]

Please check your printer driver and update if available.

Then make sure your printer is set up as the default printer and turned on.

If you don't have a printer, install a PDF printer. If you have already done that, check if it is still the default printer.

[Jlevineah]

Thanks for the tip what I did was Open Settings>Devices>Printers and Scanners  hit drivers and removed the printers that I hadnt been using  in a while. After that everything worked perfectly!

[Monika Gause]

You're welcome!

And thanks for the added information.

[Deshi94]

I am having the same problem! I had no problems with illustrator but after updating, at first it would not respond every time I tried to save my work and now I can't even open illustrator (it says not responding as soon as it opens). Please help me fix this.