3D Effect on Illustrator keeps crashing

New Here ,
Dec 13, 2020

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Everytime I use the 3D revolve effect on a shape the programme freezes and crashes.

Any suggestions? I've reported it but nothing has changed.

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3D Effect on Illustrator keeps crashing

New Here ,
Dec 13, 2020

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Everytime I use the 3D revolve effect on a shape the programme freezes and crashes.

Any suggestions? I've reported it but nothing has changed.

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Draw and design, Tools

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Dec 13, 2020 0
Adobe Community Professional ,
Dec 13, 2020

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Do you get an error message or just a crash?

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New Here ,
Dec 13, 2020

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Screenshot 2020-12-13 at 13.23.56.png

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New Here ,
Dec 13, 2020

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It came up with this message, now it wont let me go onto any documents, it just comes up with this message. 

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Dec 13, 2020 0
Adobe Community Professional ,
Dec 13, 2020

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To get it working again, can you try and reboot the computer?

Then please show us the shape.

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New Here ,
Dec 13, 2020

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Screenshot 2020-12-13 at 13.49.16.pngScreenshot 2020-12-13 at 13.49.42.png

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New Here ,
Dec 13, 2020

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the shape is a semi circle (shown above in black).

when i click effect > 3D > revolve it comes up with this error message?

 

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Dec 13, 2020 0
Adobe Community Professional ,
Dec 13, 2020

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That should not be an issue.

Can you try and create a new file and then draw that again?

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New Here ,
Dec 13, 2020

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I've just tried to create a new file and do the same with the 3D effect and it has just crashed again? Should I try to uninstall illustrator then install it again?

Thanks for your help by the way!

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Dec 13, 2020 0
Adobe Community Professional ,
Dec 13, 2020

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Do you get any error warning when launching Illustrator?

If not, I don't think it's an install issue.

 

But you might try if resetting the preferences helps.

Rename the folder, so you can revert if it doesn't: https://helpx.adobe.com/illustrator/using/setting-preferences.html

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