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About Wacom driver and illustrator CC error

New Here ,
Jun 07, 2020

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windows 10 When I updated the Wacom pen tab driver and started illustrator, an error occurred.

Message "Wacom driver is influential" (I don't remember much)

When I contacted Adobe Chat, I was told that my computer was bad, but I was not satisfied.

Does anyone have the same problem?

 

PC: Windows10

illustrator: 24.1.2

Wacom: PTH-651

 

I am not good at English. sorry

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About Wacom driver and illustrator CC error

New Here ,
Jun 07, 2020

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windows 10 When I updated the Wacom pen tab driver and started illustrator, an error occurred.

Message "Wacom driver is influential" (I don't remember much)

When I contacted Adobe Chat, I was told that my computer was bad, but I was not satisfied.

Does anyone have the same problem?

 

PC: Windows10

illustrator: 24.1.2

Wacom: PTH-651

 

I am not good at English. sorry

Topics

Bug, Performance

Views

373

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Adobe Community Professional ,
Jun 08, 2020

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Windows 10>Settings>System>About. Please detail:

EditionVersion and OS Build installed

Wacom driver version?

Thanks

 

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New Here ,
Jun 08, 2020

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ありがとう!

エディション:Windows10 PRO for Workstations

バージョン:1809  

OSビルド:17763.1158

ワコムドライバー:PTH-651 6.3.39-1

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New Here ,
Jun 08, 2020

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Thanks!

Edition:Windows10 PRO for Workstations

Version:1809  

OS Build :17763.1158

Wacomdriver : PTH-651   6.3.39-1

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Adobe Community Professional ,
Jun 08, 2020

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your version of Windows 10 is a little outdated, but should work with that driver.

Have you used an older one without problems?

Can you start again Illustrator and detail the error message? I understand it happens with the Wacom pen, what about using a mouse if available?

 

For your info I am still using the 6.3.38.2 driver (reported as current in Wacom Desktop Center with no problems at all.

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New Here ,
Jun 08, 2020

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Umm...

There was no problem with the previous Illustrator version.
There was a problem with the new illustrator version upgrade.
People who use the same computer in the company have the same problem.

I have Wacom's driver up to date but others are older versions.

After uninstalling illustrator, the error was not displayed when I installed it, but there are problems such as slow movement and stop.

The next time I get an error code, I will take a picture.

Thanks!

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Adobe Community Professional ,
Jun 09, 2020

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I do not see any (special) reason for updating a Wacom driver, unless something is corrected or is required.

They will not offer any extra functionality and they are a piece of software with less bugs than say, Illustrator.

My advice, try an older driver version to confirm there are not such problems you experience now.

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pankun03 LATEST
New Here ,
Jun 15, 2020

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The issue seems to have been alleviated when the OS build is updated.
Thank you!!

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