Account trouble

New Here ,
Dec 02, 2020 Dec 02, 2020

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Hi there,

I am working on adobe illustrator for school and for some reason when I go to log in it says I need to pay for a subscription; however, I have already subscribed a plan and it keeps on telling me that I need to pay again, in which I don't want to do. How do I fix this? I need this app to complete assignments for school!

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Activation billing and install, Draw and design

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correct answers 1 Correct Answer

Adobe Community Professional , Dec 02, 2020 Dec 02, 2020
Try the steps mentioned in the following linkhttps://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.htmlIf it doesn't work, then you need to contact support.Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.https://helpx.adobe.com/contact.htmlClick on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.Also, be mindful of answering anyone ...

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Adobe Community Professional ,
Dec 02, 2020 Dec 02, 2020

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Try the steps mentioned in the following link
https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html
If it doesn't work, then you need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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