Adobe Draw not sending to Illustrator

[ghostshadow180@gmail.com]

Everytime I hit send to Illustrator nothing happens, what do I do? I really need this feature to work.

[Monika Gause]

You are logged into your Creative Cloud account and it is the same account on both devices?

Which version of Illustrator?

[ghostshadow180@gmail.com]

Yes I'm logged into Creative Cloud on both devices under the same account, I'm updating Illustrator now. I'm assuming now that it was since it was an older version?

[Monika Gause]

Was that older version a Cloud version? Because then it should work. It would just be good to know which version exactly it is. That's why we're asking this kind of questions in the forum.

[ghostshadow180@gmail.com]

It was a cloud version and it was 23.1.0 I just updated it but it still isn't working.

[Monika Gause]

Is the Creative Cloud app up to date as well?

Can you try and log out of your CC account and then in again?

I suppose you regularly reboot the computer and also the iPad?

[ghostshadow180@gmail.com]

My Creative Cloud is up to date as well, I'll try to log out and back in again.

[ghostshadow180@gmail.com]

I rebooted everything and signed back in, it unfortunately didn't work. Not sure what's causing this.

[Monika Gause · Accepted solution]

There are a couple more hints in the Adobe Draw forum: https://community.adobe.com/t5/illustrator-draw/adobe-draw-won-t-send-to-illustrator/td-p/9620449?pa...