Adobe Illustartor v25.2.3 and below versions are not responding

Community Beginner ,
Jun 16, 2021 Jun 16, 2021

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Dear Team,

I am not able to use the Adobe Illustrator tool (none of the versions). I can able to see the splash screen and the landing screen. After that, there is no mouse pointer events. When I try to click anywhere, the app goes into Non Responding mode.

 

I am tired of opening it multiple times. Does any one face the same issue?

 

I am using Adobe CC Individual account.

 

Looking forward to hearing from any one.

 

Thanks,

Senthil

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Bug, Performance, Tools

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Adobe Employee ,
Jun 16, 2021 Jun 16, 2021

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Hi Senthil,

 

Sorry to hear about your experience. Would you mind sharing the version of the OS? Have you tried resetting preferences of the app(https://helpx.adobe.com/in/illustrator/kb/troubleshoot-preference-issues.html) once? If not, please try & let us know if that helps.

 

Additionally, you may follow the suggestions given on this community post(https://community.adobe.com/t5/illustrator/resolve-slow-performance-and-unexpected-behaviors-in-illu.... Hope it helps.

 

Regards,

Ashutosh

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Community Beginner ,
Jun 16, 2021 Jun 16, 2021

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Hi Ashutosh,

 

Thanks for your solution and quick turn around. 🙂

 

As requeted, please find below my device settings. Also, I tried the above solutions by deleting the preferences and it worked. i.e. Atleast I can able to create new document, open image files etc.

 

But I noticed one weird "Not Responding" behaviour i.e. Illustrator is not responding when I open any SVG images exported from Adobe XD.

Note: I created SVG icons with Glyphs using Font Awesome Pro.

 

Because I work on both the tools parallelly. And I use illustrator to export SVG with certain settings.

 

Please try the above scenario and propose me a solution.

sKumarr_0-1623885930031.png

 

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Adobe Employee ,
Jun 18, 2021 Jun 18, 2021

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Thank you for letting us know. Let me check the details about SVGs exported from Adobe XD. I appreciate your patience in the meantime. Thanks!

 

Ashutosh

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