I'm running Illustrator version 24.2.1 on an iMac running MacOS Catalina version 10.15.6 with a 3.2 GHz Quad-Core Intel Core i5 processor and my graphics card is AMD RAdeon R9 M390 2GB.
With the latest update, when I open and run Illustrator, my cursor disappears over the artboard or "stalls" when I select a tool, like the type tool. The only way I can tell it's moving is my ruler "flickers" indicating where my cursor actually is. My Wacom has the same issue.
I know it isn't a mouse issue because my mouse and Wacom work just fine in all other programs, including Photoshop and InDesign.
I have run an update/made sure the updates were up-to-date on Catalina, shut down and restarted the computer and it still happens. I have also uninstalled and reinstalled the program.
I have 4 logos I need to design so I need this to work and can't find anyone else who's had similar issues. Any suggestions are welcome because at this point, I can't even use the program.
Apologies for the delayed response. We're sorry to hear about your experience. I'd request updating Adobe Illustrator to the latest version(v24.2.3) and let us know if it improves the performance.
You may also try resetting the preferences of the Illustrator once. Please follow instructions on this help article to do that.
**Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. You can also take a backup of the f...
**Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.