Adobe Illustrator 2020 (24.3.0) cash randomly on Mac OS X 10.13.1 (17B48)

New Here ,
Oct 19, 2020

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I attached the crash files for your information.

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Adobe Community Professional ,
Oct 20, 2020

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New Here ,
Nov 01, 2020

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Hi Marlon,

Thanks for the replied. Resetting the preferences was not solve the problem.

 

Regards,

Siranee Jarswachirakul.

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Adobe Employee ,
Oct 20, 2020

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Hi there,

 

Sorry to hear about your experience. In addition to what @marliton's suggested, I'd request updating your Illustrator to the latest version. Please follow the instructions on this help article to do that.

Let us know how it goes.

 

Regards,

Ashutosh

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New Here ,
Nov 01, 2020

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Hi Ashutosh,

 

After upgrade os to catalina and adobe illustrator to 25.0 for a week, The result is better than the old one  but it started to crash again on 29 Oct 2020.

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Adobe Employee ,
Nov 06, 2020

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Hi there,

 

Sorry to hear about the crashing. I know that's really frustrating. A few other users have also reported crashes on macOS and in later investigation, it was found due to some corrupt fonts.

 

I would request if you could try the steps shared in this help article (https://helpx.adobe.com/illustrator/kb/crash-with-ttf-font.html) and let us know how it goes. 

 

Regards,

Srishti

 

 

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New Here ,
Nov 30, 2020

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Today 12 Dec 2020 , it crashed again.

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Siranee5CBE AUTHOR LATEST
New Here ,
Nov 30, 2020

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Today 1 Dec 2020 , it crashed again. (Sorry the previous one I missed typing 12 Dec 2020 is incorrect.)

Version:               25.0.1 (25.0.1)

Date/Time:             2020-12-01 10:46:04.599 +0700

OS Version:            Mac OS X 10.15.7 (19H2)

System Integrity Protection: enabled

 

Crashed Thread:        0

 

Exception Type:        EXC_CRASH (SIGABRT)

Exception Codes:       0x0000000000000000, 0x0000000000000000

Exception Note:        EXC_CORPSE_NOTIFY

 

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