Adobe Illustrator 2020 24.3 keeps crashing on macOS Catalina

New Here ,
Jan 20, 2021

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Hi

I'm using the newest Imac (produced in 2020)

with an Os version of Catalina, 10.15.6

 

And we have 2 other same Imacs at the studio, and Illustrator 2020 24.3 Keeps crashing on the three computers.

It crashes every time when I go away leaving the program open, and if I get back and try to work on it.

This happens equally to the other computers too.

And it also sometimes crashes randomly, so the program keeps crashing at least 3-4 times per day, which is really irritating to work on.

 

Can someone help how to solve this problem???

 

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Adobe Community Professional ,
Jan 21, 2021

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Hi, try to update to version 25.1 and let us know if the problem occurs again.

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Adobe Employee ,
Jan 24, 2021

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Hi there,

 

Sorry to hear about your experience. I hope your issue is resolved now after updating to Adobe Illustrator 25.1 as suggested earlier.

If you still have issues, please follow suggestions given on this community post(https://community.adobe.com/t5/illustrator/resolve-slow-performance-and-unexpected-behaviors-in-illu...).

Hope it helps.

 

Regards,

Ashutosh

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