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OS 10.14.6, ai v24 goes partially through the launch and crashes, can not find the pref file, did see that a folder called "AITestFolder" is created at launch then vanishes
{Renamed by MOD}
Ashutosh
Had a successful chat with support, the issue was the Hot Door plugin. I am following up with Hot door to see about resolution.
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Hi Brian,
Sorry to hear about your experience. I'd recommend using Creative Cloud Cleaner Tool to remove the existing installation of the Adobe Illustrator and install a fresh copy once done.
Let us know how it goes.
Regards,
Ashutosh
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I unistalled, restarted, ran the cleaner tool, installed new app with no effect. Crashed midway through startup
Any other suggestions
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Sorry to hear about this. login to root account (https://support.apple.com/en-in/HT204012). Check how application works there. If it works fine there, then it could be related to permission errors. Follow these steps to repair permission errors: https://helpx.adobe.com/in/illustrator/kb/preferences-folder-read-only-error.html
If this does not help, I'd request contacting Adobe assisted support. Click on the chat icon at the bottom to begin the conversation. Team there will be able to perform remote troubleshooting & help you out accordingly.
Hope it helps.
Regards,
Ashutosh
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Ashutosh
Had a successful chat with support, the issue was the Hot Door plugin. I am following up with Hot door to see about resolution.