I can't get Illustrator 2020 to be stable and load properly. It keeps crashing.
This is your newest update to Illustrator and has been unstable since I updated. Is there any fix? I have redone the preferences, rebooted countless times.
No error codes or windows appear before the crash. Illustrator just freezes up and stops working. All my other Adobe apps continue to work just fine, Cloud, just fine. The last update before this still causes Illustrator to stop working properly after about 6hours. This one will allow me to open a new document and when I choose any tool or window, it freezes. What's up guys? can't you stop messing with the4 stability of this app? I need this tool for work.
Which system is it?
Does the hardware meet the requirements?
Any third party plugins installed?
Sorry to hear about your experience. Please make sure you have OS & GPU updated to the latest version. You may also try resetting preferences manually and see if it helps. Please follow the instructions below:
**Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. This way all your old settings will be saved in .old folders and Illustrator will recreate new folders with default settings.
Let us know if it helps. Looking forward to your response.
I would like to know if the steps suggested above worked for you, or the issue still persists. You may also try the steps shared in this help article and share your observations with us.
Kindly update the discussion if you still need assistance with it.
Hi there, I have this same issue. Yesterday Illustrator 2020 crashed while saving (first time I've had this problem), and after that it crashed repeatedly on startup. Get's past the splash to the interface, then says "Not responding". So I decided to update to Illustrator 2021, same issue. Since then, I have ensured all preferences are not carried over and reinstalled both 2020 and 2021 and I still have the same issue. I have applied the Windows solution above, by renaming the folders and still it doesn't work.