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Adobe Illustrator 2020 Keeps Crashing on Startup

New Here ,
Sep 23, 2020

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Good morning,

I can't get Illustrator 2020 to be stable and load properly. It keeps crashing.

This is your newest update to Illustrator and has been unstable since I updated. Is there any fix? I have redone the preferences, rebooted countless times.

 

No error codes or windows appear before the crash. Illustrator just freezes up and stops working. All my other Adobe apps continue to work just fine, Cloud, just fine. The last update before this still causes Illustrator to stop working properly after about 6hours. This one will allow me to open a new document and when I choose any tool or window, it freezes. What's up guys? can't you stop messing with the4 stability of this app? I need this tool for work.

Hi there,

 

Sorry to hear about your experience. Please make sure you have OS & GPU updated to the latest version. You may also try resetting preferences manually and see if it helps. Please follow the instructions below:

For MAC 

  • Close all Adobe applications. 
  • Go to locations 
  • ~/Library/Caches 
  • ~/Library/Application Support/Adobe 
  • ~/Library/Preferences 
  • Rename  Adobe Illustrator, com.adobe.illustrator and Adobe Illustrator 24 Settings folders to   Adobe Illustrator.old, com.adobe.illustrator.old and Adobe Illustrator 24 Settings.old 
  • Launch Illustrator from the Creative Cloud. 

  

For Windows 

  • Close all Adobe applications. 
  • Go to Location C:\Users\user\AppData\Roaming\Adobe 
  • Rename  Adobe Illustrator and Adobe Illustrator 24 Settings folders to Adobe Illustrator.old and Adobe Illustrator 24 Settings.old 
  • Launch Illustrator from the Creative Cloud. 

 

**Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. This way all your old settings will be saved in .old folders and Illustrator will recreate new folders with default settings.

Let us know if it helps. Looking forward to your response.

 

Regards,

Ashutosh

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Bug, Performance

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Adobe Illustrator 2020 Keeps Crashing on Startup

New Here ,
Sep 23, 2020

Copy link to clipboard

Copied

Good morning,

I can't get Illustrator 2020 to be stable and load properly. It keeps crashing.

This is your newest update to Illustrator and has been unstable since I updated. Is there any fix? I have redone the preferences, rebooted countless times.

 

No error codes or windows appear before the crash. Illustrator just freezes up and stops working. All my other Adobe apps continue to work just fine, Cloud, just fine. The last update before this still causes Illustrator to stop working properly after about 6hours. This one will allow me to open a new document and when I choose any tool or window, it freezes. What's up guys? can't you stop messing with the4 stability of this app? I need this tool for work.

Hi there,

 

Sorry to hear about your experience. Please make sure you have OS & GPU updated to the latest version. You may also try resetting preferences manually and see if it helps. Please follow the instructions below:

For MAC 

  • Close all Adobe applications. 
  • Go to locations 
  • ~/Library/Caches 
  • ~/Library/Application Support/Adobe 
  • ~/Library/Preferences 
  • Rename  Adobe Illustrator, com.adobe.illustrator and Adobe Illustrator 24 Settings folders to   Adobe Illustrator.old, com.adobe.illustrator.old and Adobe Illustrator 24 Settings.old 
  • Launch Illustrator from the Creative Cloud. 

  

For Windows 

  • Close all Adobe applications. 
  • Go to Location C:\Users\user\AppData\Roaming\Adobe 
  • Rename  Adobe Illustrator and Adobe Illustrator 24 Settings folders to Adobe Illustrator.old and Adobe Illustrator 24 Settings.old 
  • Launch Illustrator from the Creative Cloud. 

 

**Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. This way all your old settings will be saved in .old folders and Illustrator will recreate new folders with default settings.

Let us know if it helps. Looking forward to your response.

 

Regards,

Ashutosh

TOPICS
Bug, Performance

Views

75

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Sep 23, 2020 0
Adobe Community Professional ,
Sep 23, 2020

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Which system is it?

Does the hardware meet the requirements?

Any third party plugins installed?

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Sep 23, 2020 0
Adobe Employee ,
Sep 23, 2020

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Hi there,

 

Sorry to hear about your experience. Please make sure you have OS & GPU updated to the latest version. You may also try resetting preferences manually and see if it helps. Please follow the instructions below:

For MAC 

  • Close all Adobe applications. 
  • Go to locations 
  • ~/Library/Caches 
  • ~/Library/Application Support/Adobe 
  • ~/Library/Preferences 
  • Rename  Adobe Illustrator, com.adobe.illustrator and Adobe Illustrator 24 Settings folders to   Adobe Illustrator.old, com.adobe.illustrator.old and Adobe Illustrator 24 Settings.old 
  • Launch Illustrator from the Creative Cloud. 

  

For Windows 

  • Close all Adobe applications. 
  • Go to Location C:\Users\user\AppData\Roaming\Adobe 
  • Rename  Adobe Illustrator and Adobe Illustrator 24 Settings folders to Adobe Illustrator.old and Adobe Illustrator 24 Settings.old 
  • Launch Illustrator from the Creative Cloud. 

 

**Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. This way all your old settings will be saved in .old folders and Illustrator will recreate new folders with default settings.

Let us know if it helps. Looking forward to your response.

 

Regards,

Ashutosh

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Sep 23, 2020 0
Adobe Employee ,
Sep 26, 2020

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Hi there,

I would like to know if the steps suggested above worked for you, or the issue still persists. You may also try the steps shared in this help article and share your observations with us.


Kindly update the discussion if you still need assistance with it.

Thanks,
Srishti

 

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Sep 26, 2020 0