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Adobe Illustrator 2020 won't launch on Mac m1 - Bigsur

New Here ,
Apr 13, 2021 Apr 13, 2021

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Please help!
So this is happen unexpectedly, i was working on my project and then the AI forced close by itself.

I've tried many ways to fix the problem such as :

-delete the preferences
-write "sudo rm -rf /Applications/Adobe\ Illustrator\ CC\ 2020Adobe\ Illustrator.app/Contents/MacOS/MMXCore.plugin /Applications/Adobe\ Illustrator\ CC\ 2020/Adobe\ Illustrator.app/Contents/Required/Plug-ins/Text\ Filters/TextModel.aip" code,
-deleting some unvalidated font
but it doesn't fix my problem.

I don't know what i suppose to do to fix that problem, I'm currently using mac M1 - Bigsur OS
Thank you

This is my crash report : https://pastebin.com/5g4AvbrG

 

 

{Edited by MOD}

 

 

 

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correct answers 1 Correct answer

LEGEND , Apr 29, 2021 Apr 29, 2021

Hi there,

 

Sorry to hear about your experience. Please try the suggestions given on this community post(https://community.adobe.com/t5/illustrator/resolve-slow-performance-and-unexpected-behaviors-in-illu...) & let us know if it helps to improve the performance of the app.

 

Regards,

Ashutosh

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LEGEND ,
Apr 29, 2021 Apr 29, 2021

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Hi there,

 

Sorry to hear about your experience. Please try the suggestions given on this community post(https://community.adobe.com/t5/illustrator/resolve-slow-performance-and-unexpected-behaviors-in-illu...) & let us know if it helps to improve the performance of the app.

 

Regards,

Ashutosh

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