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Adobe Illustrator 2020

New Here ,
Aug 01, 2020

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I've been having problems with Illustrator. It with neither open a file or start a new file. I've had to hard boot every time I attempt to do this. I have the latest version installed. I did an uninstall and then a reinstall. I rebooted my Mac and installed the latest system software but the problem persists.

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Adobe Illustrator 2020

New Here ,
Aug 01, 2020

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I've been having problems with Illustrator. It with neither open a file or start a new file. I've had to hard boot every time I attempt to do this. I have the latest version installed. I did an uninstall and then a reinstall. I rebooted my Mac and installed the latest system software but the problem persists.

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39

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Aug 01, 2020 0
Adobe Community Professional ,
Aug 02, 2020

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Which "latest" system is it?

Please tell us about the hardware.

Please tell us where your files are located.

Do you have third party plugins installed?

Is there a printer turned on, set up as the default printer, printer driver up to date?

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Aug 02, 2020 0
Adobe Community Professional ,
Aug 02, 2020

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Aug 02, 2020 0
Adobe Employee ,
Aug 24, 2020

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Hi there,

 

It has been a while, we haven't heard from you, would you mind confirming if the issue was resolved or if you need any further assistance?

 

Regards

Rishabh

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Aug 24, 2020 0