adobe illustrator 2021 crashing when opening - Apple Silicon

New Here ,
Feb 12, 2021 Feb 12, 2021

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Olá, tenho um Macbook Air M1..  Segui vários procedimentos nos forums..  não sei o que fazer. 

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correct answers 1 Correct Answer

New Here , Feb 22, 2021 Feb 22, 2021
The solution found was having to create a new user on my mac and reinstall all apps. Thank you all

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Adobe Community Professional ,
Feb 16, 2021 Feb 16, 2021

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Adobe Community Professional ,
Feb 21, 2021 Feb 21, 2021

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Hi.

This will help you:

Remove all Illustrator related folders manually from the following locations:
MacOS:
~/Library/Application Support/Adobe 
~/Library/Caches
~/Library/Preferences

Restart your computer.

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New Here ,
Feb 22, 2021 Feb 22, 2021

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The solution found was having to create a new user on my mac and reinstall all apps. Thank you all

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