Adobe illustrator 2021 crashing when opening

New Here ,
Oct 23, 2020

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I'm trying to upgrade to AI 2021, the installation goes right and when I'm trying to open it just crashes also I have followed the steps define in the below link but still not working.

 

URL: https://community.adobe.com/t5/illustrator/illustrator-2021-crashing-on-launch-on-macos/m-p/11522537...

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New Here ,
Oct 26, 2020

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I'm having the same issue, on OS Mojave 10.14.6

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New Here ,
Nov 02, 2020

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Same here; macOS Catalina 10.15.7; uninstalled AI 2021 and installed previous version which works fine. 

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Adobe Employee ,
Nov 03, 2020

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Hi there,

 

Sorry to hear about your experience. I would request if you could share the crash report by following these steps ( https://helpx.adobe.com/in/illustrator/kb/crash-next-steps.html ). 

While submitting the crash report please use the same email address, with which you are signed in on this community. This will help us find the crash report and help accordingly.

 

Once done, please try steps suggested on this help article ( https://helpx.adobe.com/illustrator/kb/crash-with-ttf-font.html) and let us know if it helps.

 

Regards,

Srishti

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