Adobe Illustrator 2021 not able to open on Mac

New Here ,
Nov 07, 2020 Nov 07, 2020

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I am completely unable to use AI2021 since the update was forced on me. This is ridiculous, why am I paying for CC if it doesnt work. And there isnt anywhere I can contact Adobe about this? Boooooooo

 

Moved from Using the Community (which is about the forums) to a better forum... Mod
To find a forum for your program please start at https://community.adobe.com/

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Adobe Employee , Jan 04, 2021 Jan 04, 2021
Hi there, Sorry about the delay. I am hopeful that the issue was fixed. If not, please try the steps shared on this page (https://community.adobe.com/t5/illustrator/how-to-fix-a-crash-and-recover-documents-in-illustrator/t...) and share your observations with us.  Feel free to let us know if you still need assistance, we'd be happy to help. Regards, Srishti

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Adobe Community Professional ,
Nov 07, 2020 Nov 07, 2020

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Adobe Employee ,
Jan 04, 2021 Jan 04, 2021

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Hi there,

 

Sorry about the delay. I am hopeful that the issue was fixed. If not, please try the steps shared on this page (https://community.adobe.com/t5/illustrator/how-to-fix-a-crash-and-recover-documents-in-illustrator/t...) and share your observations with us. 

 

Feel free to let us know if you still need assistance, we'd be happy to help.

 

Regards,

Srishti

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