Adobe Illustrator 24.1.2 Is Not Responding When I Try to Create a New Document

[rich0077]

Hi everyone, every time I try to create a new document in Illustrator, the program gets stuck on a not responding screen. I have already tried restarting my computer and reinstalling the application. Does anyone know how to fix this problem?

[Monika Gause]

Can you open existing files?

[Ashutosh_Mishra · Accepted solution]

Hi there,

Sorry to hear about your experience. We'd be happy to help. Would you mind sharing the version of OS?

I'd recommend resetting preferences manually once. Follow the instructions below to do that:

For MAC 

• Close all Adobe applications. 
• Go to locations 
• ~/Library/Caches 
• ~/Library/Application Support/Adobe 
• ~/Library/Preferences 
• Rename  Adobe Illustrator, com.adobe.illustrator and Adobe Illustrator 24 Settings folders to Adobe Illustrator.old, com.adobe.illustrator.old and Adobe Illustrator 24 Settings.old 
• Launch Illustrator from the Creative Cloud. 

For Windows 

• Close all Adobe applications. 
• Go to Location C:\Users\user\AppData\Roaming\Adobe 
• Rename Adobe Illustrator and Adobe Illustrator 24 Settings folders to Adobe Illustrator.old and Adobe Illustrator 24 Settings.old 
• Launch Illustrator from the Creative Cloud. 

**Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. This way all your old settings will be saved in .old folders and Illustrator will recreate new folders with default settings.  

You may also go to Preferences > General and enable the Use Legacy "File New" Interface and see if that helps.

Looking forward to your response.

Regards,

Ashutosh