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Adobe Illustrator 24.2.3 crashing on macOS Catalina 10.15.6 (MacBook Pro 16)

Community Beginner ,
Aug 04, 2020

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Illustrator 24.2.3 repeatedly crashing, completely unstable on new Macbook pro 16 10.15.6

 

Totally unworkable at the moment.

 

Please help!

 

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Adobe Illustrator 24.2.3 crashing on macOS Catalina 10.15.6 (MacBook Pro 16)

Community Beginner ,
Aug 04, 2020

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Illustrator 24.2.3 repeatedly crashing, completely unstable on new Macbook pro 16 10.15.6

 

Totally unworkable at the moment.

 

Please help!

 

{Renamed by MOD}

 

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126

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Aug 04, 2020 1
Adobe Employee ,
Aug 05, 2020

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Hi there,

 

Sorry to hear about this. Does it crash while working on a specific document or while performing a specific task?

Also, please try turning off Automatic Graphics Switching. Go to Apple menu > System Preferences and click Energy Saver > Deselect the automatic graphics switching checkbox.

automatic graphics switching.png

 

 

Let us know how it goes. Looking forward to your response.

 

Regards,

Ashutosh

 

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Aug 05, 2020 0
Community Beginner ,
Aug 17, 2020

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Hi there,

 

It's not document specific, most files make it crash. No specific task. 

 

Graphics switching is off as outlined in your response.

 

Erased and reinstalled the system and CC, still happening.

 

Installed Illustrator 2019 (24) to try and work around but it's still crashing.

 

Is this a known issue?

 

 

 

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Aug 17, 2020 0
Adobe Community Professional ,
Aug 17, 2020

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So it's crashing when you open files?

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Aug 17, 2020 0
Community Beginner ,
Aug 17, 2020

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No, never on opening. Generally when I've been working on it for a while,
often crashes in the background whilst I'm using another app, when I switch
back to Illustrator and sometimes on saving.

--

*Keith Davie*
Creative Partner

+44 (0)7791 060 880
+44 (0)20 7993 6799

77 East Road
London N1 6AH

*Foundation*

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Aug 17, 2020 0
Adobe Community Professional ,
Aug 17, 2020

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Can you try and turn off "Save in background" in the preferences?

Where do you save files? If on a network, try the harddisk. And don't save in synchronized folders.

Can you also turn off the Dication feature in the system? And automatic GPU switching?

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Aug 17, 2020 0
Community Beginner ,
Aug 17, 2020

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'Save in background' is now off.

We use Dropbox as a file server but work locally on files which later sync.

Dictation and GPU switching were both inactive.

Will let you know how it goes.

Best

--

*Keith Davie*
Creative Partner

+44 (0)7791 060 880
+44 (0)20 7993 6799

77 East Road
London N1 6AH

*Foundation*

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Aug 17, 2020 0
Adobe Employee ,
Aug 25, 2020

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Hi there,

 

It has been a while, we haven't heard back from you, would you mind confirming if the issue was resolved or if you need any further assistance?

 

Regards

Rishabh

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Aug 25, 2020 0
Community Beginner ,
Aug 26, 2020

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The issue has not been resolved yet.

I work in a busy studio so have had to work on an iMac to avoid downtime.
Same OS and Illustrator, working fine.

Is there a known issue with the latest version of illustrator and the new
Macbook Pro?

Regards

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Aug 26, 2020 0
Adobe Community Professional ,
Aug 26, 2020

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The Macbook Pro 16" is quite famous in this forum.

Please contact Customer Care so they can have a look inside your system. Maybe they can find something. https://helpx.adobe.com/contact.html

Turning off automatic GPU detection (or switching or whatever it is called) in the system has helped some people.

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Aug 26, 2020 0