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Adobe Illustrator 24.2.3 on MacBook Pro 2012 keeps crashing

New Here ,
Nov 13, 2020

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Hi I have a MacBook Pro 2012 and I’m running Catalina 10.15.7 and my Illustrator 24.2.3 keeps crashing randomly. Doesn’t really matter what I’m doing, I could be zooming in and out or just changing color and it crashes, even puts my computer to sleep.? Under my battery preferences I can see it says “App using significant energy and its Adobe Illustrator”. Is Anyone else have this problem? 

 

My specs again are

Macbook Pro Mid 2012, 13inch

2.5GHz Dual-Core Intel Core i5

10GB RAM 1600 MHz DDR3

I’m running macOS Catalina 10.15.7

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Bug, Performance

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Adobe Illustrator 24.2.3 on MacBook Pro 2012 keeps crashing

New Here ,
Nov 13, 2020

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Hi I have a MacBook Pro 2012 and I’m running Catalina 10.15.7 and my Illustrator 24.2.3 keeps crashing randomly. Doesn’t really matter what I’m doing, I could be zooming in and out or just changing color and it crashes, even puts my computer to sleep.? Under my battery preferences I can see it says “App using significant energy and its Adobe Illustrator”. Is Anyone else have this problem? 

 

My specs again are

Macbook Pro Mid 2012, 13inch

2.5GHz Dual-Core Intel Core i5

10GB RAM 1600 MHz DDR3

I’m running macOS Catalina 10.15.7

TOPICS
Bug, Performance

Views

30

Likes

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Nov 13, 2020 0
Adobe Community Professional ,
Nov 14, 2020

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Hi, we're sorry you're having trouble with Adobe Illustrator. Have you verified that GPU acceleration is on? Do you have problems with only a specific file or also with other files?

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Nov 14, 2020 0
New Here ,
Nov 14, 2020

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Hi GPU Performance is on and it’s only happened with this one file I’m working on. Haven’t noticed it on any other file sadly because I’m done with other projects. I just started a new project.

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Nov 14, 2020 0
italosan LATEST
Adobe Community Professional ,
Nov 16, 2020

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Try copying the contents of the document to a new one and see if the same problem arises.

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Nov 16, 2020 0
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