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ADOBE ILLUSTRATOR (24.2) UPDATE CRASHES AFTER WINDOWS 10 UPDATE

New Here ,
Jun 25, 2020

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I CAN'T OPEN ILLUSTRATOR AND INDESIGN SINCE I UPDATED MY WINDOWS 10, IT ALSO HAPPENED ON ANOTHER NOTEBOOK THAT I HAVE.  IT AUTOMATICALLY CRACHES WHEN I TRY TO USE IT.

 

I HAVE AN ASUS VIVOBOOK 14     RYZEN 5    8GB RAM     VEGA 8 GRAPHICS     512SSD

WINDOWS VERSION 1903 (SO COMPILATION 18362.1)

 

Adobe Community Professional
Correct answer by Monika Gause | Adobe Community Professional

Do you have any third party plugins installed in Illustrator?

Did you already rebuild the preferences? Try and rename the folder - this can be reverted: https://helpx.adobe.com/illustrator/using/setting-preferences.html 

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ADOBE ILLUSTRATOR (24.2) UPDATE CRASHES AFTER WINDOWS 10 UPDATE

New Here ,
Jun 25, 2020

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I CAN'T OPEN ILLUSTRATOR AND INDESIGN SINCE I UPDATED MY WINDOWS 10, IT ALSO HAPPENED ON ANOTHER NOTEBOOK THAT I HAVE.  IT AUTOMATICALLY CRACHES WHEN I TRY TO USE IT.

 

I HAVE AN ASUS VIVOBOOK 14     RYZEN 5    8GB RAM     VEGA 8 GRAPHICS     512SSD

WINDOWS VERSION 1903 (SO COMPILATION 18362.1)

 

Adobe Community Professional
Correct answer by Monika Gause | Adobe Community Professional

Do you have any third party plugins installed in Illustrator?

Did you already rebuild the preferences? Try and rename the folder - this can be reverted: https://helpx.adobe.com/illustrator/using/setting-preferences.html 

TOPICS
Bug

Views

46

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jun 25, 2020 0
Adobe Community Professional ,
Jun 26, 2020

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Do you have any third party plugins installed in Illustrator?

Did you already rebuild the preferences? Try and rename the folder - this can be reverted: https://helpx.adobe.com/illustrator/using/setting-preferences.html 

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