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Adobe illustrator 24.3 opens files with blank text boxes and text missing.

New Here ,
Sep 30, 2020

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When i open my template files I created they are missing all text. 

The text boxes are showing up blank even though they are there in preview.

 

Customer support has abandoned our convs about this twice now.

 

 

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Bug, Performance, Type

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Adobe illustrator 24.3 opens files with blank text boxes and text missing.

New Here ,
Sep 30, 2020

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Copied

When i open my template files I created they are missing all text. 

The text boxes are showing up blank even though they are there in preview.

 

Customer support has abandoned our convs about this twice now.

 

 

TOPICS
Bug, Performance, Type

Views

27

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Sep 30, 2020 0
Adobe Community Professional ,
Sep 30, 2020

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These template files seem to be pdf files.

Did you save them with "Preserve Illustrator Editing Capabilities" checked?

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