Adobe Illustrator CC 2015.3 Crashing instantly after launch.

Community Beginner ,
Jul 05, 2016

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Just as the title says, the following happens, in this order:

1 - I launch AI CC 2015.3;

2 - It fully loads, even past the splash screen;

3 - However, after it loads, it stops in this screen, then suddenly the last program I used appears in front of Adobe Illustrator (Like this);

4- About 1-2 seconds after that, it abruptly crashes. There's no "Adobe Illustrator has stopped working" or "Error:" pop-up either, It just crashes and that's it.

I've tried the following as of yet:

- Restarting my computer;

- Reinstalling Adobe Illustrator;

- Deleting the SLStore and another folder, then reinstalling Adobe Illustrator and relaunching it;

- Checking my fonts;

- Launching Adobe Illustrator with my Graphics Card Driver turned off;

- Launching Adobe Illustrator with a different default Printer;

- Launching Adobe Illustrator with a 1366x768 resolution (explanation on the bottom).

However, there are 2 things I haven't done, 1 because I don't think it's the problem, and 1 because I can't get it to work:

1- Uninstalling Adobe Illustrator, then using the CC Cleaner. For some reason, Adobe Illustrator doesn't pop-up on my list after uninstalling it, so I can't use CC Cleaner.

2- Uninstalling my Wacom Drivers for my pen tablet. The reason for this is because there's absolutely no way that's the problem, since Adobe Illustrator worked just fine yesterday, and no updates happened to Adobe Illustrator or my Wacom Drivers.

The only thing that I have done after the last time I successfully launched Adobe Illustrator is use a new monitor with a bigger resolution.

Also, EVERY SINGLE OTHER PRODUCT I HAVE works. ONLY Adobe Illustrator doesn't work. Which makes me quite angry, since Adobe Illustrator is my MOST used product out of the Creative Cloud products.

I use Windows 10.

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1 Correct Answer

Adobe Community Professional , Aug 03, 2016
MikeGondek Adobe Community Professional , Aug 03, 2016
Thank you Lukas for providing enough detail to be able to help you. Usually crashing instantly after starting or while saving is attributed to problems with the OOBE, as you software registration is checked during that process and have seen some OOBE files get very large and after flushing them worked fine.Your post is slightly different than the title as you crash after the program is running. Have not used fontstand, but assume you are upgraded to 1.2.0, and assume you work with many fonts. Wi...

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New Here ,
Jul 06, 2016

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I have the exact same problem too!!!

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New Here ,
Oct 11, 2020

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My Adobe XD Crash Instantly After opening it 

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Advocate ,
Jul 06, 2016

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I have the same problems AND heaps more as well. They are constant. Adobe has been avoiding the Illustrator problems and blaming graphic card vendors since the first CC version was launched. I think your only option is to install a former version from a hard copy. That's what I did in order to be able to produce anything with that program. I have lost patients and I don't think Adobe are able to fix the issues, they are too many.

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Community Beginner ,
Jul 06, 2016

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Regrettably updated today and AI won't open. I don't even get a welcome screen, just runs for a few minutes then it crashes... Uninstalled and reinstalled. Rebooted my Mac... Still nothing.

I'm installing the older via CC: Install a previous version of any Creative Cloud application

Let me know when it's safe to update again!

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New Here ,
Sep 16, 2016

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Thank you SO much for this! Back to Illustrator CS6 and getting work done.

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Explorer ,
Jul 06, 2016

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Mine is crashing multiple times a day. If it doesn't crash it freezes for a few seconds. Not even sure if there is a way to roll it back. Total junk now.

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Community Beginner ,
Jul 07, 2016

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Yes, in your creative cloud app, at the top of the install apps list you will see  a blue text link "install previous version" click that, then when you click install illustrator a drop down list will appear allowing you to chose the version you want to roll back to.

good luck.

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Advocate ,
Jul 07, 2016

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IF you get the rollback to work there's no functional version to roll back to, they are all crap. If you have a hard copy of something prior to CC then use that instead. Let's just be honest here. Illustrator CC is basically not even a release candidate at this moment in time. Adobe must withdraw it from the shelves and go back to the drawing board cause charging money for this is equal to theft. The situation is non acceptable!

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Adobe Community Professional ,
Jul 07, 2016

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They may have moved the OOBE in 2015.3 on WIN as they did that on MAC. But that is the database and files which checked your serialization for the product to activate as a cloud program. I am on Mac so will provide what I can incase this helps you locate for your WIN 2015.3.

RESET CLOUD OOBE

On Windows with 2015.1

Exit Creative Cloud app

remove the opm.db file located here: C:\Users\<user>\AppData\Local\Adobe\OOBE

On Mac 2015.3

Quit Illustrator & Creative Cloud

Mac Finder >> Shift Command G

enter: ~/Library/Application Support/Adobe/OOBE

Copy you OOBE folder somewhere ( i do to my desktop)

Remove files

Part of the cleaner removal tool is to remove the OOBE, which is a major reason the cleaner helps, along with the pref being removed.

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Community Beginner ,
Jul 10, 2016

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After removing the OOBE and launching as an admin, a bit more of the Illustrator Interface appeared, altough it still crashes in the same way (as seen here).

So, a tiny little bit of progress has been made. Hooray!

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Community Beginner ,
Aug 21, 2016

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Hope this might help someone.

Weirdly, on my Mac setup (Yosemite) I didn't have to trash the OOBE file - just quitting Creative Cloud did the trick, and Illustrator suddenly decided it could open. With Illustrator still open, I then re-launched CC and quit Illustrator. Thereafter, Illustrator has launched without problems - so far...

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Community Beginner ,
Aug 24, 2016

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I have having this issue on one Windows 10 PC but not on the other, yet.

I don't understand what I am supposed to do in the directory appdata/local/adobe.

Any advice please.

Edit: If I am supposed to delete an file called OOBE, there is no file by that name.  Illustrator was working fine yesterday and now just crashes.

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New Here ,
Jul 08, 2016

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i cant go back to previews version

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Community Beginner ,
Jul 19, 2016

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Hey this is Vee (not Heath) - AI 2015.3 quits all the time too - running iMac 10.11.5.  I am in the process of updating El Capitano 10.11.6. Man this is frustrating!  Come on Adobe.  We are counting on you to FIX this asap.  We have to work here.

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Community Beginner ,
Jul 09, 2016

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I am having the same issue...shuts down immediately.  If it does end of starting up, it is unresponsive and eventually shuts down.  MY BUSINESS DEPENDS ON THIS PROGRAM...NOT TO MENTION I AM PAYING HEFTILY EVERY MONTH FOR A PRODUCT THAT DOESN'T WORK!!

Please Help!

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New Here ,
Jul 09, 2016

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Mine has crashed on me 3 times today. I work on a Mac with a Cintiq. I'm under tight deadlines, this is driving me crazy! It's been happening ever since the update.

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Advocate ,
Jul 10, 2016

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Illustrator is not a working product. Interesting to see how Adobe blame hardware manufacturers and everything but themselves for these problems. It's been like that ever since CC came about. They are systematically avoiding the issues but they sure know how to charge their customers. 

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Adobe Community Professional ,
Jul 10, 2016

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Can you all please try answer #6 from this thread:

Re: *HELP!* Illustrator freezing, not getting past "Initializing"

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Community Beginner ,
Jul 10, 2016

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Nope, didn't work. Still crashes instantly after launch.

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Community Beginner ,
Jul 10, 2016

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Also, as of now, the only "solution" I've figured out is just going back to the 2015.2 or 2014 update.

You can either download the 2014 update from the official Adobe site (there's 32bit and 64bit versions, so you gotta pick your version) or download the 2015.2 update from Creative Cloud's earlier versions tab (if you are luckier than me, who didn't update straight to 2015.3).

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New Here ,
Jul 11, 2016

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If you have multiple monitors, you might try disconnecting them.  This worked for me.  Then I reconnected them.  Might be worth a try in your case.

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Advocate ,
Jul 11, 2016

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If you install CS5 ver. 2.34. Then when your de-install it press pause and go into the source code and re-write the parts that makes the application commit self extermination then you might be able to copy and use that code in the CC version, if you know a bit of C++ and know where to incorporate the code you'll be fine, After all Adobe wants us to be active problems solvers as they do have monopoly and thinks Illustrator issues should be solved by their paying customers on forums.

Good luck.

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New Here ,
Jul 28, 2016

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This worked for me:

  1. Disconnect your secondary screen
  2. Start Illustrator
  3. Reconnect while open

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New Here ,
Jul 12, 2016

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Any updates on this? None of my installed CC apps will launch. They show up in task manager for a second then dissappear.

Makes it really hard to work when the software you pay for doesn't work.

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