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Adobe Illustrator CC 2017 & The Cloud

New Here ,
Sep 13, 2020

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I purchased the Adobe Creative Suite 5.5 package in 2011 as my college required it.  I have been using the same software since then, transferred computers, and made a new account to transfer my info to as I no longer have access to my school account.  No issues thus far.

In 2017, I purchased the Adobe Creative Cloud in fear of losing my data if the Adobe team should cease support for CC 2017.  I have never installed Adobe Illustrator from the cloud.  After the most recent update of the cloud, I can no longer access my old Illustrator CC 2017 and everything else in my Creative Suite package which I purchased in 2011.

Additionally, after updating it today, my Creative Cloud no longer has any of my creative suite files AND PROGRAMS.  

What happened and why can I not use the software I purchased? 

TOPICS
Activation billing and install, Draw and design, How to, Performance, Sync and storage

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Adobe Illustrator CC 2017 & The Cloud

New Here ,
Sep 13, 2020

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I purchased the Adobe Creative Suite 5.5 package in 2011 as my college required it.  I have been using the same software since then, transferred computers, and made a new account to transfer my info to as I no longer have access to my school account.  No issues thus far.

In 2017, I purchased the Adobe Creative Cloud in fear of losing my data if the Adobe team should cease support for CC 2017.  I have never installed Adobe Illustrator from the cloud.  After the most recent update of the cloud, I can no longer access my old Illustrator CC 2017 and everything else in my Creative Suite package which I purchased in 2011.

Additionally, after updating it today, my Creative Cloud no longer has any of my creative suite files AND PROGRAMS.  

What happened and why can I not use the software I purchased? 

TOPICS
Activation billing and install, Draw and design, How to, Performance, Sync and storage

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63

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Sep 13, 2020 0
Adobe Community Professional ,
Sep 13, 2020

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It can be CoreSync and CCLibraries updates that use new features that are available in Creative Cloud. Do you mean that all your files has been removed or you have not access to them?

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Sep 13, 2020 0
New Here ,
Sep 13, 2020

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When I try to boot up Adobe Illustrator CC 2017 and enter my adobe ID, it asks me to either purchase the software or start a free trial.

I was able to use my disc-based software until the most recent cloud update.

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Sep 13, 2020 0
Adobe Community Professional ,
Sep 14, 2020

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Sep 14, 2020 0
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Adobe Community Professional ,
Sep 14, 2020

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Is your Creative Cloud desktop application out of date?
If you use old version, OS is likely to be old.
If you are using macOS, currently Adobe Creative Cloud currently supported OS versions are 10.12 and above.
CS5.5 only supports up to OS X 10.8.
CC 2017 also only supports up to OS X 10.12, and software is no longer supported.
You must update the environment promptly.

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Sep 14, 2020 0