Adobe Illustrator CC 2017 quits unexpectedly on start up

[lauram60589599]

Every time I try to start Adobe Illustrator CC 2017 it quits on me. I have tried uninstalling, reinstalling, restarting my Mac, removing all the preference lists, and still nothing! I can't even install the previous version so I can continue my work because the option doesn't appear in my CCloud App window. What is going on here?

Adobe Illustrator CC 2017 quit unexpectedly.

Date/Time:             2016-11-28 14:20:02.680 -0600

OS Version:            Mac OS X 10.10.5 (14F2009)

Report Version:        11

Anonymous UUID:        83A2FFE2-4F60-D97E-1708-A5EDFBDCE118

Time Awake Since Boot: 2800 seconds

Crashed Thread:        0  Dispatch queue: com.apple.main-thread

Exception Type:        EXC_BAD_ACCESS (SIGSEGV)

Exception Codes:       KERN_INVALID_ADDRESS at 0x0000000000000000

[kevin stohlmeyer]

Instead of manually removing the plists, have you tried just resetting them? (Hold Shift+Cmd+Opt) before the startup screen appears.

[lauram60589599]

Thanks for your quick response. I sure have tried to reset them - several times. I'm at a loss.

[lauram60589599 · Accepted solution]

We found out that if we disconnected from the wired network (wireless is disabled, internal work network) then Illustrator will launch without errors. Then I can reconnect to the wired network without issue. So what is Illustrator calling to that our network would have issue with. I'm assuming we're firewalling or web filtering something that would cause Illustrator to crash on launch.

[kevin stohlmeyer]

Check the IT Security FAQ portion of this page (ignore the Enterprise moniker). It should help with network configuations.

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