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Adobe Illustrator CC 2020 Failing to Load on Win 10 - Stuck on initializing plug-ins

New Here ,
Mar 25, 2020

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CC 2020 Illustrator gets stuck on the splash screen when trying to load. Currently stuck at MPSParser.aip and then just freezes up. I'm on Windows 10. It was working earlier today, but then I restarted my machine and now it will not open. Any help would be greatly appreciated.

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Adobe Illustrator CC 2020 Failing to Load on Win 10 - Stuck on initializing plug-ins

New Here ,
Mar 25, 2020

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CC 2020 Illustrator gets stuck on the splash screen when trying to load. Currently stuck at MPSParser.aip and then just freezes up. I'm on Windows 10. It was working earlier today, but then I restarted my machine and now it will not open. Any help would be greatly appreciated.

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Bug, Performance

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1.1K

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Mar 25, 2020 0
Adobe Employee ,
Mar 25, 2020

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Hi there,

 

Sorry to hear about your experience. I'd recommend using the Creative Cloud cleaner tool (https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html) to remove the existing installation and install a fresh copy.
Let us know how it goes.

 

Regards,

Ashutosh

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Mar 25, 2020 0
New Here ,
Aug 11, 2020

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Not working with me(CC Cleaner Tools). Try uninstall CC Desktop, uninstall all CC Apps, reinstall but still stuck. I'm using the latest version of Adobe CC products.

I've tried multiple times but still stuck at the splash screen, stuck at Initializing.

Run diagnosis test then stuck at some font file then stuck and not responding.  

Please fix these issues Adobe a.s.a.p. Thank you.SU7o7d6bTX.png

 

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Aug 11, 2020 1
Adobe Community Professional ,
Aug 11, 2020

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To get this fixed, someone will need to log into your system. Please contact Customer Care: https://helpx.adobe.com/contact.html

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Aug 11, 2020 0
New Here ,
Oct 24, 2020

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I'm having the same issue with the Illustrator 2021 release download (Oct. 2020) and I get the same screen.  I clicked on the above Contact Help link and get no results.  Please help!

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Oct 24, 2020 0
Adobe Community Professional ,
Oct 25, 2020

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Do you have third party plugins installed?

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Oct 25, 2020 0
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