CC 2020 Illustrator gets stuck on the splash screen when trying to load. Currently stuck at MPSParser.aip and then just freezes up. I'm on Windows 10. It was working earlier today, but then I restarted my machine and now it will not open. Any help would be greatly appreciated.
Copy link to clipboard
Sorry to hear about your experience. I'd recommend using the Creative Cloud cleaner tool (https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html) to remove the existing installation and install a fresh copy.
Let us know how it goes.
Not working with me(CC Cleaner Tools). Try uninstall CC Desktop, uninstall all CC Apps, reinstall but still stuck. I'm using the latest version of Adobe CC products.
I've tried multiple times but still stuck at the splash screen, stuck at Initializing.
Run diagnosis test then stuck at some font file then stuck and not responding.
Please fix these issues Adobe a.s.a.p. Thank you.
I'm having the same issue with the Illustrator 2021 release download (Oct. 2020) and I get the same screen. I clicked on the above Contact Help link and get no results. Please help!
Do you have third party plugins installed?