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Adobe Illustrator CC 23.0.6 restart Windows10 Home

Community Beginner ,
May 26, 2020

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I've a HP Pavillon with AMD A10-9700 processor with AMD R7 Integrated Graphic Processor, within an AMD R5 M435 on PCI-Express, with 8GB DDR4 RAM.

Now, I use it with Windows 10 Home, version 1909.

 

After some minutes when I use Illustrator CC 23.0.6, the computer Restarts at Bootstrap.

If I use any other program, even different Benchmark and Stress Test Software in order to find the culcript, the problem not appear.

 

How can I resolve this annoyable issue?

 

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Adobe Illustrator CC 23.0.6 restart Windows10 Home

Community Beginner ,
May 26, 2020

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I've a HP Pavillon with AMD A10-9700 processor with AMD R7 Integrated Graphic Processor, within an AMD R5 M435 on PCI-Express, with 8GB DDR4 RAM.

Now, I use it with Windows 10 Home, version 1909.

 

After some minutes when I use Illustrator CC 23.0.6, the computer Restarts at Bootstrap.

If I use any other program, even different Benchmark and Stress Test Software in order to find the culcript, the problem not appear.

 

How can I resolve this annoyable issue?

 

TOPICS
Bug, How to

Views

263

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May 26, 2020 0
Adobe Employee ,
May 26, 2020

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Hi there,

 

Sorry to hear about this issue. Any specific reason for not updating the application? Please keep this version and install the latest version 24.1.2 from Creative cloud and let us know if you see the same behavior there?

Do you see any errors related to Illustrator in Event Viewer. 

  • Press Windows+R to open the Run dialog, enter eventvwr (or eventvwr.msc) and hit OK.
  • Go to Windows Logs > Application and check if you any error related to Illustrator. 
    Event Viewer Illustrator.png

 

Looking forward to your response!

 

Regards,

Srishti

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May 26, 2020 0
Klode82 LATEST
Community Beginner ,
May 27, 2020

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I don't have found any strange error, but this one:

 

Impossibile trovare la descrizione per l'ID evento 0 dall'origine AdobeARMservice. Il componente che ha generato l'evento non è installato nel computer locale oppure l'installazione è danneggiata. È possibile installare o ripristinare il componente nel computer locale.

Se l'evento ha avuto origine in un altro computer, le informazioni per la visualizzazione sono state salvate con l'evento.

Con l'evento sono state salvate le informazioni seguenti:

Service started

 

Sorry, I'm Italian.

 

For the update, I'm working on business office, so I can't made update directly for security reasons.

 

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May 27, 2020 0