adobe illustrator crash while replacing file

New Here ,
Feb 27, 2021 Feb 27, 2021

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When I replace file on illustrator, it keep getting crash on the first attempt, but it would success on the second attempt. It keeps repeating and kinda irritating.

 

When I open the file and illustrator ask about replace file, I click replace and copying the name of the file then click windows search box, at that time it began freeze and not responding for a very long time until I force to close it by ending task. And after that, I repeat the same order and it would works normally, but almost for every new file I do this it would freeze and not responding at first attempt. 

I installed my adobe illustrator on C drive, and I store all my file on D drive. 

 

notes: I used Asus ROG GL553VD, with 16gb ram and because of these error I already upgraded all my hard drive to samsung evo970 M.2 nvme ssd, and samsung qvo 870 ssd SATA but the problem isn't solve.

 

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correct answers 1 Correct Answer

Adobe Community Professional , Feb 28, 2021 Feb 28, 2021

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Adobe Community Professional ,
Feb 28, 2021 Feb 28, 2021

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