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Adobe Illustrator crashing after launch

New Here ,
Jul 11, 2020

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When I try to open my Illustrator it only reaches until "create new" page and then it is out. I am using my laptop

 

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Adobe Illustrator crashing after launch

New Here ,
Jul 11, 2020

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When I try to open my Illustrator it only reaches until "create new" page and then it is out. I am using my laptop

 

{Renamed by MOD}

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39

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Jul 11, 2020 0
Adobe Community Professional ,
Jul 11, 2020

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What Operating System?

What do you mean by "it is out?" Does Illustrator quit?

Have you tried replacing Prefernces?  https://helpx.adobe.com/illustrator/using/setting-preferences.html

 

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Jul 11, 2020 0
Adobe Employee ,
Jul 18, 2020

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Hi there,


Thanks for reaching out. I hope your issue is resolved.
We'd appreciate if you can share the solution with us. It'll help other users with similar concern.

If you still have issues, please share information asked in previous response. You may also try following steps on help article(https://helpx.adobe.com/in/illustrator/using/safe-mode-illustrator-diagnostic-startup-tests.html) and see if it helps.

Let us know how it goes.


Regards,

Ashutosh

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Jul 18, 2020 0
Adobe Employee ,
Sep 07, 2020

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Hi there,

 

Sorry about this trouble. I am hopeful that the issue was fixed. If not, we have recently released an update for Illustrator 2020 (v 24.3) which contains some stability fixes. If you are not already on v24.3, then we recommend you to update to latest version.

 

If that doesn't help, try steps shared in this help article and share your observations with us.

 

Regards,

Srishti

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Sep 07, 2020 0