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Hello,
I am experiencing a weird issue with Illustrator. Everytime I open a file and try and drag an object, the program crashes. I am on the following machine:
MacBook Pro (16-inch, 2019)
2,6 GHz 6-Core Intel Core i7
16 GB 2667 MHz DDR4
AMD Radeon Pro 5300M 4 GB
Intel UHD Graphics 630 1536 MB
I have tried a lot of the workarounds suggested by the community (deactivating Wacom drivers, deactivating GPU performance, installing previous versions of the software), but they don't seem to work in my case. I have sent multple reports.
It seems that all the documents that weren't made with this machine present this problem. I don't have this issue with newly created files. Therefore I cannot access and modify a lot of documents made by others.
How can I solve this issue?
Thanks,
Alex
Hi there,
Sorry about the crashing! I know that's really frustrating. Is Illustrator up to date? Is the issue related to a specific document? Where are the files saved (Network Drive/ System HDD/ Shared Folder on System /External HDD)?
You may also try the steps shared on this page (https://community.adobe.com/t5/illustrator/how-to-fix-a-crash-and-recover-documents-in-illustrator/t...) and share your observations with us.
Regards,
Srishti
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Hi there,
Sorry about the crashing! I know that's really frustrating. Is Illustrator up to date? Is the issue related to a specific document? Where are the files saved (Network Drive/ System HDD/ Shared Folder on System /External HDD)?
You may also try the steps shared on this page (https://community.adobe.com/t5/illustrator/how-to-fix-a-crash-and-recover-documents-in-illustrator/t...) and share your observations with us.
Regards,
Srishti