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Adobe Illustrator Draw crashes on iPad

New Here ,
Jul 10, 2020

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The app crashes on my iPad whenever I try to open it. It tried deleting the app, turning off my iPad, it doesn't work. I cannot access anything. 

 

 

{Renamed by MOD}

Hi there,

 

Sorry to hear about your experience. We had an issue with Adobe mobile apps on Apple devices which has been resolved. You should be able to use your apps. A restart of the device would help as well.

If you still have issues, feel free to reach out to respective Adobe Community. We'll be happy to help.

 

Regards,

Ashutosh

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Adobe Illustrator Draw crashes on iPad

New Here ,
Jul 10, 2020

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The app crashes on my iPad whenever I try to open it. It tried deleting the app, turning off my iPad, it doesn't work. I cannot access anything. 

 

 

{Renamed by MOD}

Hi there,

 

Sorry to hear about your experience. We had an issue with Adobe mobile apps on Apple devices which has been resolved. You should be able to use your apps. A restart of the device would help as well.

If you still have issues, feel free to reach out to respective Adobe Community. We'll be happy to help.

 

Regards,

Ashutosh

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Performance

Views

47

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Community Beginner ,
Jul 10, 2020

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hope they fix soon looks like its affecting a few of us.

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Adobe Community Professional ,
Jul 10, 2020

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Is your question about the mobile app Adobe Draw? Or about Illustrator on the iPad?

For Adobe Draw, please go there:

https://community.adobe.com/t5/illustrator-draw/bd-p/illustrator-draw?page=1&sort=latest_replies&fil...

Please discuss Illustrator for the iPad in the Prerelease communities.

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Adobe Employee ,
Jul 18, 2020

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Hi there,

 

Sorry to hear about your experience. We had an issue with Adobe mobile apps on Apple devices which has been resolved. You should be able to use your apps. A restart of the device would help as well.

If you still have issues, feel free to reach out to respective Adobe Community. We'll be happy to help.

 

Regards,

Ashutosh

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