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At some point while working on a file, Illustrator will pause/stall before I can continue working. Whether it's typing text, moving a box, or panning my view, Illustrator will freeze/menus turn black and I can't do anything for several seconds. If I quit Illustrator and restart, the problem goes away but eventually returns during my session.
It's difficult to troubleshoot because it seems unrelated to the action or file size. It's almost like there's a memory-intensive background operation competing with the application or something.
This has happened in the last 4 or 5 versions of Illustrator. Is there a cache or network action contributing to the problem?
Windows 10 Pro
32 GB RAM
NVIDIA Quadro T2000
Intel UHD Graphics 630
{Renamed by MOD}
Hi there,
Sorry to hear about your experience. Please make sure Adobe Illustrator, Windows and GPU drivers are updated to the latest version. Once done, try using the app and let us know how it goes.
Additionally, I would request if you can try the following steps and share your observation:
-Close all Adobe applications.
-Go to Location C:\Users\user\AppData\Roaming\Adobe
-Rename Adobe Illustrator and Adobe Illustrator 24 Settings folders to Adobe Illustrator.old and Adobe Illustrator 24 Settings.old
-Launch Illustrator from the Creative Cloud.
Disclaimer: Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. This way all your old settings will be saved in .old folders and Illustrator will recreate new folders with default settings.
Hope it helps.
Regards,
Ashutosh
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At some point while working on a file, Illustrator will pause/stall before I can continue working. Whether it's typing text, moving a box, or panning my view, Illustrator will freeze/menus turn black and I can't do anything for several seconds. If I quit Illustrator and restart, the problem goes away but eventually returns during my session.
It's difficult to troubleshoot because it seems unrelated to the action or file size. It's almost like there's a memory-intensive background operation competing with the application or something.
This has happened in the last 4 or 5 versions of Illustrator. Is there a cache or network action contributing to the problem?
Windows 10 Pro
32 GB RAM
NVIDIA Quadro T2000
Intel UHD Graphics 630
{Renamed by MOD}
Hi there,
Sorry to hear about your experience. Please make sure Adobe Illustrator, Windows and GPU drivers are updated to the latest version. Once done, try using the app and let us know how it goes.
Additionally, I would request if you can try the following steps and share your observation:
-Close all Adobe applications.
-Go to Location C:\Users\user\AppData\Roaming\Adobe
-Rename Adobe Illustrator and Adobe Illustrator 24 Settings folders to Adobe Illustrator.old and Adobe Illustrator 24 Settings.old
-Launch Illustrator from the Creative Cloud.
Disclaimer: Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. This way all your old settings will be saved in .old folders and Illustrator will recreate new folders with default settings.
Hope it helps.
Regards,
Ashutosh
Copy link to clipboard
Copied
Hi there,
Sorry to hear about your experience. Please make sure Adobe Illustrator, Windows and GPU drivers are updated to the latest version. Once done, try using the app and let us know how it goes.
Additionally, I would request if you can try the following steps and share your observation:
-Close all Adobe applications.
-Go to Location C:\Users\user\AppData\Roaming\Adobe
-Rename Adobe Illustrator and Adobe Illustrator 24 Settings folders to Adobe Illustrator.old and Adobe Illustrator 24 Settings.old
-Launch Illustrator from the Creative Cloud.
Disclaimer: Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. This way all your old settings will be saved in .old folders and Illustrator will recreate new folders with default settings.
Hope it helps.
Regards,
Ashutosh