Adobe Illustrator installation failure on Mac OS Catalina 10.15.5

New Here ,
Aug 03, 2020 Aug 03, 2020

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Can someone please tell me how to fix this problem? I have tried 4x to install the Adobe Illustrator application as part of my free trial. The instructions on the website on how to fix it are not working.

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correct answers 1 Correct Answer

Adobe Community Professional , Aug 03, 2020 Aug 03, 2020
If you have tried everything, then I would recommend you contact Customer Care and let them log into your system and figure it out. https://helpx.adobe.com/contact.html  

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Adobe Community Professional ,
Aug 03, 2020 Aug 03, 2020

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Did you use the Creative Cloud app for installing?

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New Here ,
Aug 03, 2020 Aug 03, 2020

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I believe so.

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Adobe Community Professional ,
Aug 03, 2020 Aug 03, 2020

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If you have tried everything, then I would recommend you contact Customer Care and let them log into your system and figure it out.

https://helpx.adobe.com/contact.html

 

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