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Adobe illustrator is still saving on another computer.

New Here ,
May 14, 2020

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My friend logged into my adobe account on her computer and used illustrator for a while. She then closes illustrator and signs out of my account. When I tried to open illustrator on my computer (I managed to sign in) it pops out a tab saying that illustrator was still saving work on another computer. My friend and I have tried to sign in and out, opening illustrator again and again. Please help!

Adobe Community Professional
Correct answer by CarlosCanto | Adobe Community Professional

try deactivating them through your account on the web

 

go to https://account.adobe.com/plans

then My Plans -> Manage Plan, then at the bottom of the page you'll see a list of all Activated Devices and a button to deactivate them.

TOPICS
Bug, Feature request, Performance, Scripting, SDK

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Adobe illustrator is still saving on another computer.

New Here ,
May 14, 2020

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My friend logged into my adobe account on her computer and used illustrator for a while. She then closes illustrator and signs out of my account. When I tried to open illustrator on my computer (I managed to sign in) it pops out a tab saying that illustrator was still saving work on another computer. My friend and I have tried to sign in and out, opening illustrator again and again. Please help!

Adobe Community Professional
Correct answer by CarlosCanto | Adobe Community Professional

try deactivating them through your account on the web

 

go to https://account.adobe.com/plans

then My Plans -> Manage Plan, then at the bottom of the page you'll see a list of all Activated Devices and a button to deactivate them.

TOPICS
Bug, Feature request, Performance, Scripting, SDK

Views

546

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May 14, 2020 0
Adobe Community Professional ,
May 15, 2020

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try deactivating them through your account on the web

 

go to https://account.adobe.com/plans

then My Plans -> Manage Plan, then at the bottom of the page you'll see a list of all Activated Devices and a button to deactivate them.

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May 15, 2020 3
Adobe Employee ,
May 15, 2020

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Hi there,

 

Sorry to hear about your experience. We'll be happy to help.

Were you able to launch Illustrator?

If you still have issues after following the steps given on help article suggested by Carlos, please share some more information like version of OS and Illustrator

Were you getting this error while trying to open a specific file?

This information would help us understand the issue better and work accordingly. Looking forward to your response.

 

Regards,

Ashutosh

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May 15, 2020 0