Adobe Illustrator keeps on crashing

New Here ,
Jul 05, 2021 Jul 05, 2021

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So I was going to work in Adobe Illustrator 2020 today when it crashed right when I tried to open a file. 6 days ago it was still working fine. I tried various files but he kept on crashing. I then downloaded the 2021 version but the same thing happens. He keeps on crashing. I am using a windows computer. My memory and everything is not a problem. I also reset my preferences manual but that didn't help at all. 

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Adobe Community Professional ,
Jul 05, 2021 Jul 05, 2021

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Please tell us about your system and hardware.

Does this happen with all files or just some?

What's in the files?

Where are the files located?

 

Do you have a printer connected, turned on and set up as the default printer?

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New Here ,
Jul 06, 2021 Jul 06, 2021

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First off it happens with all files. I went into save mode and he told me UxExtension.aip is the problem. I tried AdobeCreativeCloudCleanerTool to completely get rid of Illustrator and did a reinstall. Illustrator however still crashes.

 

I do have a printer connected, as default and turned on.

 

System:

Windows 10 Home 64 Bits

 

My hardware:
Processor: Intel(R) Core(TM) i5-3330 CPU @ 3.00GHz 3.00 GHz
Ram: 8,00 GB

Videocard: NVIDIA GeForce GTX 1050 Ti 4GB

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Adobe Community Professional ,
Jul 06, 2021 Jul 06, 2021

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Please check if there has been a system update.

Please do also check the printer and then check again. Windows messes with printer settings in every update.

 

8 GB is at the very low end of RAM. So if this is a large file, then RAM might also contribute to the problem.

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New Here ,
Jul 06, 2021 Jul 06, 2021

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In between the day my Illustrator still worked and now there hasn't been a system update. I did have an update today but Illustrator is still not working.

 

Now 7 days ago I could open any file just fine so my ram should not be a problem. I also got another popup saying there's a problem with UxExtension.aip.

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New Here ,
Jul 06, 2021 Jul 06, 2021

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I checked my printer and it's set as default.

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Adobe Community Professional ,
Jul 06, 2021 Jul 06, 2021

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Please contact Customer Care and let them have a look into your system:

https://helpx.adobe.com/contact.html (you have to be logged into your account. The chat window is at the bottom right)

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