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So I was going to work in Adobe Illustrator 2020 today when it crashed right when I tried to open a file. 6 days ago it was still working fine. I tried various files but he kept on crashing. I then downloaded the 2021 version but the same thing happens. He keeps on crashing. I am using a windows computer. My memory and everything is not a problem. I also reset my preferences manual but that didn't help at all.
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Please tell us about your system and hardware.
Does this happen with all files or just some?
What's in the files?
Where are the files located?
Do you have a printer connected, turned on and set up as the default printer?
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First off it happens with all files. I went into save mode and he told me UxExtension.aip is the problem. I tried AdobeCreativeCloudCleanerTool to completely get rid of Illustrator and did a reinstall. Illustrator however still crashes.
I do have a printer connected, as default and turned on.
System:
Windows 10 Home 64 Bits
My hardware:
Processor: Intel(R) Core(TM) i5-3330 CPU @ 3.00GHz 3.00 GHz
Ram: 8,00 GB
Videocard: NVIDIA GeForce GTX 1050 Ti 4GB
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Please check if there has been a system update.
Please do also check the printer and then check again. Windows messes with printer settings in every update.
8 GB is at the very low end of RAM. So if this is a large file, then RAM might also contribute to the problem.
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In between the day my Illustrator still worked and now there hasn't been a system update. I did have an update today but Illustrator is still not working.
Now 7 days ago I could open any file just fine so my ram should not be a problem. I also got another popup saying there's a problem with UxExtension.aip.
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I checked my printer and it's set as default.
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Please contact Customer Care and let them have a look into your system:
https://helpx.adobe.com/contact.html (you have to be logged into your account. The chat window is at the bottom right)