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Have you tried uninstalling and reinstalling?
Uninstall or remove Adobe Creative Cloud apps
Also run the cleaner tool...
Use the Creative Cloud Cleaner tool to solve installation problems
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olá, tenho um notebook, acer nitro i7, gtx1660ti, e simplesmente o ilustratot não funciona, a tela de carregamento fica toda preta
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I have answered in your other post, try not to duplicate the same questions.