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Adobe Illustrator not launching on Windows

New Here ,
Sep 23, 2020

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Hi, hoping someone can help. Just got creative cloud yesterday in order to download multple Adobe apps. So far I have installed Photoshop and Illustrator. Photoshop open immediately, no issues. There is absolutely no response from Illustrator upon clicking Open. I have exited and reopened CC, uninstalled and reinstalled Illustrator (twice) and rebooted my PC. Nothing seems to fix it. What is going on? Paid for the full 20+ apps, but what was the point if I can't open what I need to?

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Adobe Illustrator not launching on Windows

New Here ,
Sep 23, 2020

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Hi, hoping someone can help. Just got creative cloud yesterday in order to download multple Adobe apps. So far I have installed Photoshop and Illustrator. Photoshop open immediately, no issues. There is absolutely no response from Illustrator upon clicking Open. I have exited and reopened CC, uninstalled and reinstalled Illustrator (twice) and rebooted my PC. Nothing seems to fix it. What is going on? Paid for the full 20+ apps, but what was the point if I can't open what I need to?

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Sep 23, 2020 0
Adobe Community Professional ,
Sep 23, 2020

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Please contact Customer Care. They can login to your system.

https://helpx.adobe.com/contact.html

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Sep 23, 2020 0
Adobe Employee ,
Sep 23, 2020

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Hi there,

 

Sorry to hear about your experience. Would you mind sharing version of the OS?
Please make sure you have OS & GPU updated to the latest version. You may also try creating a new user account your machine and try working on the app there. Let us know if it helps.

 

Regards,

Ashutosh

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Sep 23, 2020 0
New Here ,
Sep 24, 2020

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Running Windows 10 on a new PC, everything up to date.

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Sep 24, 2020 0
New Here ,
Sep 25, 2020

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Wanted to troubleshoot more and try again at getting Illustrator to even run. Having issues with the Creative Cloud app now. Will not open at all. Tried to both reinstall and repair it. Loading wheel just spins and spins, and eventually it becomes aware that it's taking too long and suggests relaunching, which causes it to just spin its wheels again. Been several years since I've used a new Adobe product and I figured things would work smoothly now with how much technology has improved, but I'm very unimpressed and unsatisfied with this system. Why can't I just log in and download .exe files? Why do I have to go through this unstable cloud app thing that barely works? I'm connected by ethernet, and am typing this message in my browser, so I know it's not an Internet connection issue. This is very frustrating. Has Adobe just absorbed so many other applications that it can't keep them straight at this point?

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Sep 25, 2020 0
Adobe Employee ,
Oct 15, 2020

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Apologies for the delayed response.. I would request if you can try the following steps and share your observation:  

  1. Reset Preferences:  

-Close all Adobe applications.  

-Go to Location C:\Users\user\AppData\Roaming\Adobe  

-Rename Adobe Illustrator and Adobe Illustrator 24 Settings folders to Adobe Illustrator.old and Adobe Illustrator 24 Settings.old  

-Launch Illustrator from the Creative Cloud.  

 

Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. This way all your old settings will be saved in .old folders and Illustrator will recreate new folders with default settings.  

 

 

  1. If that doesn't help, try booting the system into Safe Mode (https://support.microsoft.com/en-in/help/12376/windows-10-start-your-pc-in-safe-mode) and check how it works there. It starts your system so that it performs certain checks and prevents third party software/ services from automatically loading or opening. If it works fine in Safe mode, then there is some third party service or application like antivirus, plugins or web extensions which are conflicting with the Illustrator. 

 

 

 3. If that doesn't help either, login to Hidden Admin account (https://www.youtube.com/watch?v=EfbMs3w-Z3s&t=53s). Check how the application works there. If it works fine there, then it could be related to permission errors. Follow these steps to repair permission errors: https://helpx.adobe.com/in/illustrator/kb/preferences-folder-read-only-error.html

 

4. If it doesn't work, please try using Creative Cloud Cleaner to remove the existing installation of the app and reinstall once done.

 

5. If nothing helps, then we need to troubleshoot this on a live session. Please head here (https://helpx.adobe.com/support.html) and select the chat button in the lower-right corner of the page. We can help on a live session that way. 

 

Regards,

Ashutosh

This video shows how to enable the hidden administrator account on Windows 10. This works for Windows 8 and 7 seven as well. Here is the command to enable th...

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Oct 15, 2020 0
New Here ,
Oct 15, 2020

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Thanks for the advice, I'll keep it on hand for later if I need it. The last time my computer rebooted, Creative Cloud asked to repair itself, and now things seems to be working. Thanks again.

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Oct 15, 2020 0