Adobe Illustrator - not opening after update 25.2.3

New Here ,
May 25, 2021 May 25, 2021

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Just did the update for Illustrator - not opening after update 25.2.3
I have the iMac late 2015 any suggestion?

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Adobe Community Professional ,
May 25, 2021 May 25, 2021

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If you didn't do that already:

- try and reboot the computer

- try and reset the preferences (rename the folder, so it's not permanent, because it will nuke all your settings)

 

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New Here ,
May 25, 2021 May 25, 2021

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rename which folder?

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Adobe Community Professional ,
May 26, 2021 May 26, 2021

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The preferences folder is in your user folder on your system. Please see exact location here: https://www.vektorgarten.de/illustrator-settings.html

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Adobe Employee ,
Jun 04, 2021 Jun 04, 2021

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Hi Roxanne,

 

Sorry to hear about your experience. Would you mind sharing the version of the OS & Illustrator? Did resetting preferences as suggested by Monika in earlier response help?

In addition to that, I'd request you to try the suggestions given on this community post(https://community.adobe.com/t5/illustrator/resolve-slow-performance-and-unexpected-behaviors-in-illu...) & let us know if they help.

 

Regards,

Ashutosh

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Adobe Community Professional ,
Jun 04, 2021 Jun 04, 2021

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There are a couple of ways to reset your prefs, for this one I recommend a longer but more thorough method.

 

Reset PrefsThoroughly (Mac)

  • Quit Illustrator (100% you must do this)
  • Finder >> Go (hold down option to show hidden) >> library 
  • Preferences >> Adobe  >> (Program Name) rename to (Program Name) .old
  • Library- >> Caches >> com.(Program Name) rename to (Program Name) .old
  • Library >> Application Support >> Adobe >> (Program Name) rename to (Program Name) .old

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