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Adobe Illustrator not responding after I open.

New Here ,
Sep 30, 2020

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Hi there

I got a very wired issus only with illustrator.  

Here are my specs: 


Screenshot 2020-09-30 at 12.23.55.pngScreenshot 2020-09-30 at 12.24.07.png

 

 

 

 

 

 

 

When I launch Illustrator, the loading screen comes up and after gets loaded then stops responding and I have to force quit.  I can't interact with anything because is not responding and I had to force quit. 

I clear the pref files, I even reinstall my macos. Nothing help... Adobe Illustrator is part of my job and im started to be very frustrated.

I even try to contact the support but... I didnt find anywhere where i can chat with somebody... 

HELP! 

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Bug, Performance

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Adobe Illustrator not responding after I open.

New Here ,
Sep 30, 2020

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Hi there

I got a very wired issus only with illustrator.  

Here are my specs: 


Screenshot 2020-09-30 at 12.23.55.pngScreenshot 2020-09-30 at 12.24.07.png

 

 

 

 

 

 

 

When I launch Illustrator, the loading screen comes up and after gets loaded then stops responding and I have to force quit.  I can't interact with anything because is not responding and I had to force quit. 

I clear the pref files, I even reinstall my macos. Nothing help... Adobe Illustrator is part of my job and im started to be very frustrated.

I even try to contact the support but... I didnt find anywhere where i can chat with somebody... 

HELP! 

TOPICS
Bug, Performance

Views

27

Likes

Translate

Translate

Report

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Sep 30, 2020 0
Adobe Community Professional ,
Sep 30, 2020

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You can reach Support at: https://helpx.adobe.com/contact.html

You need to be logged into your account and at the bottom right there is the chat.

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Sep 30, 2020 0
New Here ,
Sep 30, 2020

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I belive it is applying for a normal account. I have a school account - I will try to contact my admin... 

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Sep 30, 2020 0