Adobe Illustrator Opening File Crashes

New Here ,
Feb 05, 2021

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I was wondering if anyone could help me solve this problem I'm having. I don't know why but every time I try to open up compressed zip files Illustrator keeps crashing. However, I can start a new file just fine. I've tried disabling my GPU and it still dosen't work. If anyone could get back to me and solve this problem, i'd be forever grateful. Screenshot (4).pngScreenshot (5).png

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Bug, Import and export, Sync and storage

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Adobe Community Professional ,
Feb 05, 2021

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Try doing it outside AI. That is unzip the file first and then open it with the application.

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defaulteszw4yraksx4 AUTHOR LATEST
New Here ,
Feb 06, 2021

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It worked! Thank you soo much!

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