Adobe Illustrator slow performance

New Here ,
Jun 19, 2021 Jun 19, 2021

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ive been working on something and out of no where its starts freezing for 8ish sec the screen somtimes turns black .it doesnt freeze when i move it around but the sec i change the color or undo, or anything that ig changes the drawing it freezes

 

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Adobe Community Professional ,
Jun 20, 2021 Jun 20, 2021

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The signs are pretty clear - you are reaching the limits of your hardware acceleration, so switch to software-only drawing mode. in the long run you may need to spend soem time to straighten this out and update your system's graphics driver and check the configuration.

 

Mylenium

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Adobe Community Professional ,
Jun 20, 2021 Jun 20, 2021

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What OS & AI version are you running. If you restart and only run Adobe cloud and Illustrator how is your performance?

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Adobe Employee ,
Jun 20, 2021 Jun 20, 2021

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Hi there,

 

Sorry to hear about your experience. Please share information as asked by @MikeGondek. Do you see this behavior while working on a specific file or performing a specific task?

Additionally, please try the suggestions given on this community post(https://community.adobe.com/t5/illustrator/resolve-slow-performance-and-unexpected-behaviors-in-illu...) & let us know if it helps to improve the performance of the app.

 

Regards,

Ashutosh

 

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