Adobe Illustrator stopped working after a week.

New Here ,
Dec 20, 2020 Dec 20, 2020

Copy link to clipboard

Copied

Hi!

I had to download Adobe illustrator month or two ago because of school, but then this happend. Even though I paid for it, my program doesn't start. The program's paid for, the app's been downloaded, but it only worked for a week, and then it died. And then even though I didn't pay for it, a sum of money from the same program was taken from my account. And there was another problem, and that was that I couldn't even run the program again. I've tried practically everything, and nothing works.

 

Please help

TOPICS
Activation billing and install, Bug, Draw and design, How to

Views

69

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Dec 20, 2020 Dec 20, 2020

Copy link to clipboard

Copied

Did you license it through a school account?

Or did you get a student license directly from Adobe?

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 20, 2020 Dec 20, 2020

Copy link to clipboard

Copied

Yes. I did tried it. But it won't work.

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Dec 20, 2020 Dec 20, 2020

Copy link to clipboard

Copied

Please tell us which type of license you have.

 

Also: which kind of error do youreceive? Any messages from the application?

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 20, 2020 Dec 20, 2020

Copy link to clipboard

Copied

I did licensed it through a school account.

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Dec 20, 2020 Dec 20, 2020

Copy link to clipboard

Copied

You could try if any of these work: https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

But you might need to contact your school's IT admin.

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Dec 20, 2020 Dec 20, 2020

Copy link to clipboard

Copied

Hi there,

 

Sorry to hear about your experience. Would you mind sharing more information about the error you get while launching the app?
You may always check your subscription status on  Adobe accounts page & verify your membership. You may also check the details with your school IT team as suggested by Monika. Let us know if you need more assistance, we'll be happy to help.

 

Regards,

Ashutosh

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines