Adobe Illustrator Stuck on Initializing Win7

Community Beginner ,
May 12, 2021 May 12, 2021

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Illustrator was working fine then suddenly wouldn't open, I've skimmed through other posts and tried cleaning cache's, removing files, tried launching by opening an ai file, I uninstalled and reinstalled but still stuck on the splash screen. No plugins for illustrator so that couldn't be the issue, I can't downgrade to another version either as it doesn't give me that option. 

 

Starting to get really frustrated as I've had to delay a project due to this issue which has been occurring for over a week now. Thanks in advance

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Bug, Performance

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Adobe Community Professional ,
May 12, 2021 May 12, 2021

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What version of illustrator are you trying to run on win7? You must have win10 to run the latest version as per  the system requirements?

 

 

Win 7 is an old OS and therefore you need to run an older version of Illustrator from 2017/2018 as per this page.

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Community Beginner ,
May 12, 2021 May 12, 2021

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Thank you for the response Mike, it worked previously with no issues and it hasn't been updated (version 24.3).

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