Adobe Illustrator v24.1.3 crashes while saving after custom pattern

[savage0502]

My Adobe Illustrator app (v 24.1.3) crushes every single time after

I edit my custom patterns and try to save the file.

The patterns are not very complexily designed, and I just changed its colours or scales.

Anyone has the same problem???

{Renamed by MOD}

[Ashutosh_Mishra]

Hi there,

Sorry to hear about your experience. We'll be happy to help. Would you mind sharing version of the OS? Does it happen with a specific file or action? Have you tried using similar pattern to any other document and save?
This information will help us understand the issue and assist you accordingly. Looking forward to your response.

Regards,

Ashutosh

[savage0502]

Hi hi,

Thanks for replying! My OS is macOS v10.15.5 (Catalina)

And I just did some more tests.

It did happen with the specific patterns that I designed.

I created a new file and a new designed pattern and the app works & saves normally.

After I pasted in the patterns with issue, the app started to crush while saving.

The weildest thing here for me is that the patterns are not that complexily designed.

So I can't see why the file crushed.

But I would love to know the reson, I share the file on my dropbox.

Please check it via the link below if you have time. Much appreciate it!

https://www.dropbox.com/s/qz4y2k6u1re5887/0609_ai_patterns_test.ai?dl=0

[Monika Gause]

I tried your file and did not get issues with it.

Also I can not see what makes the file to fail.

Did you create that pattern? Or did you get it from someone else?

I have saved the file here: https://www.dropbox.com/s/4bru9bs8a42w9fy/0609_ai_patterns_test-mg.ai?dl=0

Can you try if that works for you now?

[savage0502]

Thanks for trying.

Yes. I created the patterns myself.

They are simple designs but made my app crushing.

I'll probably re-install the software.

[Monika Gause]

If it works with other files, then the issue is probably with your file, not with the app.

Does the file work that I uploaded?

[savage0502]

NO. It still crushes with your file.

[Jeff Witchel, ACI · Accepted solution]

Have you tried Resetting Preferences: https://helpx.adobe.com/illustrator/using/setting-preferences.html